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9.5

Spot Score

Freshchat - Live Chat Software

Freshchat Reviews in April 2025: User Ratings, Pros & Cons

Upgrade your customer service with intelligent messaging.

4.5

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Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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Freshchat Reviews & Ratings

4.5

Very Good

Based on 191 ratings & 630 reviews

Rating Distribution

Excellent

(338)

Very Good

(271)

Good

(12)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more

Freshchat pros and cons

  • Seamless and user-friendly interface for smooth customer interactions.

  • Easy integration with CRM and other tools.

  • Real-time chat assistance and omnichannel support.

  • Comprehensive view of support needs.

  • Occasional glitches may disrupt the system flow.

  • Limited marketplace for additional apps and connectors.

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