eGain Chat Reviews in April 2025: User Ratings, Pros & Cons

I wouldn't trust eGain

Having worked there for 2 years, the company are solely focussed on money and profits and take very little interest in providing solutions that customers genuinely want and need. Their teams are heavily sales focussed and incentivized based on how much money they can get out of customers.

eGain power Virgin Money's chat bot

eGain power Virgin Money's app chat function, unfortunately the wait time just seems to get longer and longer and being in the chat function of the app is not recognised by the app as activity so you get logged out and surprise surprise it doesn't allow you to resume the chat. One of the worst banking chat functions I have ever experienced.

Sh*thole of a company

Whatever this stupid company is, they barrage you with unwanted spammy emails. They don't stop even if you unsubscribe.

Constant spam e-mails

Have never signed up or agreed to be contacted by eGain. In fact, I have specifically unsubscribed from their services but still get e-mails from them 3-4 times per week from multiple spamming accounts which try to get around filters. Would not use. Original post - 10th April 2020 Update - 6th May 2020 As previously stated, I unsubscribed from all of eGain's e-mails however, I have still received 7 e-mails from them in the last month from spam domains. Update 2 - 14th May 2020 3 further ...

"Egain allows a better integration between the client and the brand in networks."

What do you like best about eGain Chat? If there is something that I have to highlight of Egain and that is perhaps what I like the most is the immediacy with which it allows the user to respond, thanks to the user interface and alert notifications allows the client to be attended to immediately , which in turn allows the client to feel satisfied and not waiting. I also liked the fact that you could look up an activity and see the full audit trail. Thanks to the artificial intelligence that ...

"A close experience with the client."

What do you like best about eGain Chat? eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company.

"eGain is an excellent platform with the best interface I've ever known "

What do you like best about eGain Chat? What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it ...

"Excellent interaction software for CS!"

What do you like best about eGain Chat? Loved that I could work from home for a company that used this communicate with their customers! It was easy to use and really convenient!

"Great way to reach customers"

What do you like best about eGain Chat? This was a software I used for my business to reach out to customers who were viewing my website. I was able to offer live chat assistance while they shopped online if need be.

"Super Laggy"

What do you like best about eGain Chat? Its easy to use and learn. The macros are gteat as well What do you dislike about eGain Chat?