eGain Chat

"eGain is an excellent platform with the best interface I've ever known "

What do you like best about eGain Chat? What I like about Egain is that customers feel well taken care of because they receive the answers they need in a short time and all this happens since the Egain system has exceptional intelligence when solving problems. Egain allows customers to feel cared for, that is something that is very important for us and also has an incredible user interface. It has multimodal access and agents can choose which one to use, it is fascinating. I am sure that it ...

"Excellent interaction software for CS!"

What do you like best about eGain Chat? Loved that I could work from home for a company that used this communicate with their customers! It was easy to use and really convenient!

"Chat"

What do you like best about eGain Chat? I like the on screen alerts as well the ability to use frequently used phrases What do you dislike about eGain Chat?

"eGain"

What do you like best about eGain Chat? eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business.

"Egain allows a better integration between the client and the brand in networks."

What do you like best about eGain Chat? If there is something that I have to highlight of Egain and that is perhaps what I like the most is the immediacy with which it allows the user to respond, thanks to the user interface and alert notifications allows the client to be attended to immediately , which in turn allows the client to feel satisfied and not waiting. I also liked the fact that you could look up an activity and see the full audit trail. Thanks to the artificial intelligence that ...

"A close experience with the client."

What do you like best about eGain Chat? eGain has an outstanding platform! The chat functions make it super simple for customers to engage with CSRs and the analytics it can track is perfect for any business. I find it an excellent option for those people who want to have a flexible schedule and make their life a perfect balance with work. They give people the opportunity to learn and grow with the company.

"Great way to reach customers"

What do you like best about eGain Chat? This was a software I used for my business to reach out to customers who were viewing my website. I was able to offer live chat assistance while they shopped online if need be.

"Super Laggy"

What do you like best about eGain Chat? Its easy to use and learn. The macros are gteat as well What do you dislike about eGain Chat?

"Convenient "

What do you like best about eGain Chat? I liked that we were able to add our own quick chat responses. What do you dislike about eGain Chat?

I wouldn't trust eGain

Having worked there for 2 years, the company are solely focussed on money and profits and take very little interest in providing solutions that customers genuinely want and need. Their teams are heavily sales focussed and incentivized based on how much money they can get out of customers.