Dixa Reviews in January 2025: User Ratings, Pros & Cons

Makes customer service easy and accessible

What do you like best? That I can be served a limited number of emails at a time and that the queue function is easy to use. Quick Responses makes it easy to reply quickly and efficiently to our users. It is easy to edit/add tags and to make changes to Quick Responses when needed. What do you dislike? The draft function could be easier to access and I could use an improved autosave function for example. Could be nice for "tag" function to be closer to "send" button for more prompting ...

An easy to use tool that scales

What do you like best? Dixa is a omni-channel tool that is highly flexible and easy to decode/learn and setup. Whenever your business processes change, you can easily change the flow in Dixa. This has proven extremely valuable in our startup, where new processes and ideas is a daily thing. It is easy to teach employees to set up new flows, and they quickly understand the logic of the system. Overall their daily satisfaction is also rising since Dixa is quick and easy to use. All in ...

coherent, simple and great setup

What do you like best? I like the overview one get when working in Dixa - I'm able to get information instantly and work more efficient in that way. What do you dislike? It can be quite distracting and a bit stressful at times, to have new incoming emails "knocking" while you're answering another email. What problems are you solving with the product? What benefits have you realized? The gathering of customer's data at one place. It helps me stay focusses as I don't have to open ...

Amazing tool! Really effective and easy to use.

What do you like best? Dixa makes customer service easy and effective and helps build good relationships with users. Dixa provides customer service on phone, chat, email and messaging and thats what we need:-D What do you dislike? Nothing really. For now it works perfectly. Recommendations to others considering the product: Get started! It's amazing :-) What problems are you solving with the product? What benefits have you realized? It makes it easier to help users quickly ...

Works wonders.

What do you like best? Easy to operate. Good monitoring. Quick help What do you dislike? Seems it should be easier to pull info from the simple agents. And easier to see the reviews coming from the customers Recommendations to others considering the product: get it What problems are you solving with the product? What benefits have you realized? Faster response to our customers. Better monitoring of customer service employees. Response from Trisha Patel of Dixa edit Hi ...

The best customer service platform

What do you like best? Dixa’s design is modern and easy to understand for anyone. I don’t miss any features. When I want help from the Dixa team, they take their time to help me in the best way What do you dislike? I can’t come up with something that I dislike with dixa. What problems are you solving with the product? What benefits have you realized? Helping customers in a structured way, being able to easy create auto replies and tags. Response from Trisha Patel of Dixa ...

Customer service reinvented!

What do you like best? - Managing all touch points from all channels in one place - No cherry-picking which is a huge time saver for us - Great overview of previous conversations which customers which makes it easier for us to be personal and to the point What do you dislike? CSAT and feedback from customers but I know that is coming around the corner (this year). I'm also looking forward to be able to route conversations to agents / queues depending on data from other ...

Managing several channels for CS & Sales across B2C & B2B...

What do you like best? ... Dixa helped us to improve our workflows, automatically push tickets to the relevant agents without supervisors having to take care of all the different email channels & topics that need to be managed by different agents. Feedback is appreciated by the Dixa team & we already experience the Dixa team developing & adapting the platform to individual needs (that make sense for the majority of Dixa users) What do you dislike? Looking forward to being able to group ...

simple and dynamic platform

What do you like best? Dixa is the new Customer Support tool, really simple to use, and able to create from small to complex routing to manage your communication. Flexible pricing plan, and really easy to use. Customer support is always available via chat/phone/email and you will always have your account manager supporting you and your team. What do you dislike? After 4 months of usage I didn't find yet any dislike point. What problems are you solving with the product? What benefits ...

Great tool made by folks that understand Customer Service

What do you like best? How easy it is to set up and use on a day-to-day basis. Simplicity is key here and the tool makes it very easy to train new team members. What do you dislike? There are still some limitations around templating and analytics which can slow the team down and make it difficult to monitor performance. However, we're seeing lots of improvements on these points as Dixa work very collaboratively with their customers. Recommendations to others considering the ...