DigitalGenius Reviews in April 2025: User Ratings, Pros & Cons

"Amazing partner delivering amazing results!"

What do you like best about DigitalGenius? From the initial pitch all the way through the different steps of the trial period Digital Genius has been very transparent, approachable at any time and clear on what to expect. No technical mumbo-jumbo to confuse the customer into thinking this is over their head. Everything was explained in a simple fashion and all individuals involved were very knowledgeable. Solutions to problems or hiccups along the way were suggested and implemented quickly. ...

"Very useful"

What do you like best about DigitalGenius? Used for automation : It is quite accurate for a bot, the team is really nice and supportive. It is flexible, we can adapt it for a lot of different issues. What do you dislike about DigitalGenius? Some languages are not understood as good as english (for German for example, it is less accurate) What problems is DigitalGenius solving and how is that benefiting you? We're using it for automatic answers for the customer service. Our customers receive ...

"Easy Automation and Great Customer Experience"

What do you like best about DigitalGenius? The process is so easy to set up and even if you cannot automate certain systems there is always a way around this. We are yet to integrate our warehouse system into the tool. We have even hooked up a Google Sheets file which is a great interim solution for internal IT issue work around. The support given by the team has been great they are always at hand and consistently want to improve the AI capability to drive further efficiencies. The system ...

"Great innovative collaboration in which we really are able to add value to our customer experience"

What do you like best about DigitalGenius? Our working relationship with DG is great. They think along, are well organized and offer a good product that allows us to improve the lives of our service agents and customers. What do you dislike about DigitalGenius? In my experience, there are no significant downsides. Perhaps the only part being that some of the functionality comes through managed packages, which makes it a bit more challenging to do trouble solving on your own. What problems ...

"Customer service for high volume call centers using AI"

What do you like best about DigitalGenius? I like that it can reduce our call volume by answering a lot of frequently asked questions through its automation technology. What do you dislike about DigitalGenius? Truth be told, we are pretty happy with DigitalGenius so far. No big complaints! What problems is DigitalGenius solving and how is that benefiting you? We have a large call volume and this helps to streamline the calls that our reps actually need to take. All questions and concerns ...

"Automate your Zendesk tickets"

What do you like best about DigitalGenius? With DG you can create custom flows for your support team and automate the resolution of certain type of tickets that do not require human intervention. So that your support team can focus on What do you dislike about DigitalGenius? In our experience with DG we have not come across any issue, we are very pleased with their software. What problems is DigitalGenius solving and how is that benefiting you? We have automated one of the top contact ...

"A good asset to have in your CE team"

What do you like best about DigitalGenius? Using the co-pilot and full automation for certain recurring questions, DG gives us more time to focus on requests needing more attention and expertise. What do you dislike about DigitalGenius? A few things could be improved but no major pain point What problems is DigitalGenius solving and how is that benefiting you? I wouldn't say we solved a problem, it's more about optimisation and saving time.

"Perfect tool for that goal of 100% customer satisfaction "

What do you like best about DigitalGenius? The ease with which the AI is installed and set using the replies of some of our best agents and our time & tested responses. This interface helps ensure everytime perfect response by each and every agent to whatever the question may have. The accurate research and the answers provided are refined and help the agent share the response to their customer with utmost confidence. Increased CSAT scores Reduced TAT What do you dislike about ...

"DG for Customer Service"

What do you like best about DigitalGenius? The ease of implementation and the care the DG team take to ensure we have what we need. One of the easiest strategies I've come across in terms of delivering to the team. What do you dislike about DigitalGenius? It doesn;t show the suite of macros avaialble so can sometimes spend time searching Recommendations to others considering DigitalGenius: It makes the day to day things less of a task for the team, something they can all use and easy to ...