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9.6

Spot Score

CloudTalk - Call Center Software

CloudTalk Reviews in May 2025: User Ratings, Pros & Cons

Efficiently elevate call center performance.

4.4

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CloudTalk Reviews & Ratings

4.4

Very Good

Based on 1099 ratings & 1297 reviews

Rating Distribution

Excellent

(842)

Very Good

(342)

Good

(46)

Poor

(22)

Terible

(45)

Expert's Review

Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations. Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly ...Read more

CloudTalk pros and cons

  • Easy to use interface with seamless integration for productivity tools like CRM systems.

  • Fast and responsive customer support appreciated by users for efficient issue resolution.

  • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

  • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

  • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

  • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

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Showing 171-180 out of 1297

AU

Anonymous User

07/26/23

5 out of 5

"Is a really easy to use app"

What do you like best about CloudTalk? Is Easy to use, really user-friendly, and was also easy to set up all the users' names. Once the call is answered is the call is ok

TH

Tomas H

07/26/23

5 out of 5

"Fantastic service"

What do you like best about CloudTalk? Its very easy to use and the fact the VM gets sent directly to your email is even better. Best service out there What do you dislike about CloudTalk?

RQ

Rasheed Q

07/26/23

5 out of 5

"Sales Manager"

What do you like best about CloudTalk? Very easy to use, nice and clear voice, call back only online, you can hear and record calls What do you dislike about CloudTalk?

EH

Eoghan H

07/26/23

5 out of 5

"Cloudtalk Service"

What do you like best about CloudTalk? Easy to use, availability of reports and info. What do you dislike about CloudTalk?

AU

Anonymous User

07/26/23

5 out of 5

"Zero Quality Problems"

What do you like best about CloudTalk? I appreciate that there are no call quality issues. Anna Korosi responds very quickly.

AS

Ander S

07/26/23

5 out of 5

"How Clodtalk change my performance for the better"

What do you like best about CloudTalk? Quality of the audio is the best ive tried so far What do you dislike about CloudTalk?

AU

Anonymous User

07/26/23

4.5 out of 5

"Connectivity"

What do you like best about CloudTalk? It's an easy way to manage our CX team by having an individual profile we can create our own workflow and support eachother

ML

Mikelis L

07/26/23

4 out of 5

"CloudTalk review"

What do you like best about CloudTalk? Cloudtalk makes it easy to do cold calls with their calling and texting functions as well. What do you dislike about CloudTalk?

OC

Oliver C

07/26/23

3.5 out of 5

"Offers more flexibility than other providers"

What do you like best about CloudTalk? Having used a previous phone system with limited functionality and costing more than CloudTalk the move was a no brainer.

AU

Anonymous User

07/26/23

2.5 out of 5

"CloudTalk review"

What do you like best about CloudTalk? Option to use multiple phone numbers at the same time. Love the audio quality and messaging option. What do you dislike about CloudTalk?