9.1
Spot Score
Effortless communication, optimized customer experience.
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Starts from $6.45/User/Month
CircleLoop is a communication software that has garnered mixed feedback over the past 12 months. While some users have encountered challenges with the software, such as bugs and call quality issues, its key strengths lie in its affordability and customer service. The support team at CircleLoop, particularly individuals like Dan, Adam, and Imogen, have been ...Read more
Efficient and helpful customer support team that is responsive to user needs and requests.
Quick and seamless setup process with personalized configurations, especially for new users.
User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Good value for the service provided, making it suitable for small businesses looking to save costs.
Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
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LC
Levi C
08/26/22
"Circleoop is changing wireless for GOOD!"
What do you like best about CircleLoop? I remember when Circleoop first launched, I was one to try the trial on the newest bad boys to help small businesses connect easily with their customers, they really are an amazing organization. A pure delight to work with! The services are clearly explained and very cost-effective. I would recommend them to any progressive business. Well done! What do you dislike about CircleLoop? I would like to see new features, such as a ready-made mp3 IVR sounds ...
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LR
Les Robbins
08/13/22
Circleloop
Having looked at a few of the VoIP suppliers in the UK, I settled on Circleloop. I found the product simple to install and setup. Easy to use, the staff I had delt with were very helpful and made my dealings with Circleloop very pleasant. Sarah Blackburn in the porting team was very professional and easy to deal with. As a self employed engineer I find Circleloop perfect for my needs . I would recommend them to anyone. Les Robbins CNC Services
AT
Andy T
07/24/22
"Super effective phone system"
What do you like best about CircleLoop? Its flawless, simple and effective all my staff have to do is install the app and login and theycan make and recieve calls easily, we integrate it with our CRM system so that the team knows whos calling before they answer the phone. What do you dislike about CircleLoop? I have no issues, maybe an alert on chargeable international calls as you make them Recommendations to others considering CircleLoop: NA What problems is CircleLoop solving and how is ...
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R
Ray
07/18/22
Outstanding
What a breath of fresh air dealing with this company is. Nothing is too much trouble. The service team have been outstanding helping with set up and providing our not-for-profit trial. Particular thanks to Imogen, Duncan and Daniel for their up-beat helpful attitude. The product seems to fit all of our charity communication needs and we look forward to a long and productive working relationship. Thank you CircleLoop team.
M
Marc
07/17/22
We've been very impressed
We've been very impressed with the speed of service provision and the simplicity of the implementation. The Pre and Post Sales service has been excellent, and we're looking at a 50% cost reduction for our telecomms. Our Account Manager Duncan has been exceptional. Highly recommended.
T
TheHonestPrussian
07/04/22
What a fan-dab little company CL is
What a fan-dab little company CL is. I have a both a UK & a US phone number with them, the call quality is always reasonable and the App is extremely intuitive. It’s a simple, straightforward product that does what it says it does. Shoutout to the Customer Success Manager who’s been excellent at dealing with us on a number of occasions in the past & is now my “go to” person for all things telephony 😜. Unfortunately TP don’t allow me to mention names but hope you’ll work out who she ...
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CY
C Young
06/21/22
Incredibly helpful and patient
I have absolutely no prior knowledge of VOIP systems and was coming to this system with little understanding of how they work. I have found the advisors to be very helpful in guiding me through how to set this up for our charity. Imogen in particular explained certain features clearly and with great patience. I now feel confident that I have the right settings in place that will work for us. We are still at the testing stage as have only recently signed up, but so far the guidance online ...
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AW
Alan Wong
06/13/22
Customer service
Just spoken to Adam who was unbelievably helpful and informative. What a five star company with a five star customer service team !
M
Mike
06/13/22
Outstanding Service.
After completing my free trial with circle loop I decided to port all three of our numbers to their service and sign up all our users. There was an issue with the information I had been provided by my previous supplier that was causing a problem and the circle loop team went all out to try to help. They helped as much as they could even though we are a small account. I would Highly recommend this company and their friendly and knowledgeable team.
B
Bond
05/10/22
After5 horror years with BT and their…
After5 horror years with BT and their 'App' we were finally able to move our VOIP service to Circleloop. What an incredible difference. Big thanks to Sarah and Imogen for making the transfer (including porting numbers) a painless process. Reliable software with responsive support. Top quality.
