8.5
Spot Score
Streamline your call center operations with Calabrio One.
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Calabrio One offers custom pricing plan
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities. The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have ...Read more
**Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
**User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
**Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
**Customizability**: Tailors to workforce planning, forecasting, shift changes, and call volume analysis.
**Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
**Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
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Showing 81-90 out of 163
AU
Anonymous User
11/10/21
"Compared with Cisco and Oracle. Loll. Calabrio offer the best customer/tac services so far. :)"
What do you like best about Calabrio ONE? Calabrio tac enginers are the best so far compared with Cisco and Oracle. loll. I do not know how to discribe it. Calabrio offer the best tac services. What do you dislike about Calabrio ONE? Not really anything that I dislike. if Calabrio can make their production more install friendly, that will be a plus. Recommendations to others considering Calabrio ONE: Make Calabrio ONE more easy to install What problems is Calabrio ONE solving and how is ...
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AU
Anonymous User
11/10/21
"My Calabrio One experience"
What do you like best about Calabrio ONE? I like being able to review agent performance and call quality. I also like the ability to do word cloud analytics which show what the hot topics are for ourcustomers. What do you dislike about Calabrio ONE? I find the main downside is the technical footprint of the solution. We are maintaining 23 virtual and physical servers. Also, there are many moving pieces to Calabrio QM What problems is Calabrio ONE solving and how is that benefiting you? We ...
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AU
Anonymous User
11/10/21
"My Calabrio One experience"
What do you like best about Calabrio ONE? I like being able to review agent performance and call quality. I also like the ability to do word cloud analytics which show what the hot topics are for ourcustomers. What do you dislike about Calabrio ONE? I find the main downside is the technical footprint of the solution. We are maintaining 23 virtual and physical servers. Also, there are many moving pieces to Calabrio QM What problems is Calabrio ONE solving and how is that benefiting you? We ...
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TD
Travis D
11/10/21
"Calabrio ONE, specifically WFM, is a powerful and easy to use tool for our organization."
What do you like best about Calabrio ONE? The tool allows us to schedule based on our complex needs in our multiskilled contact center. We can accommodate how we would like to schedule agents to give them time for personal growth and training while making sure we are meeting the needs of our customers. What do you dislike about Calabrio ONE? Some of the intraday monitoring tools are a little bit lacking. We've had to develop custom solutions outside of the WFM tool to track metrics like ...
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AU
Anonymous User
11/10/21
"Calabrio ONE appears to be a very stable & reliable platform, but has some limitations."
What do you like best about Calabrio ONE? Stability. The application is mostly trouble-free. We had one brief issue immediately after our initial deployment, but Calabrio support was able to assist us with a configuration change that resolved the issue. During the time we had this problem, we did not lose any call recordings, which is a major plus. (all activity was queued up, and downloaded into Calabrio once the config issue was resolved. What do you dislike about Calabrio ONE? We've ...
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JS
Jon S
10/05/21
"Best in class suite for monitoring call center performance and quality"
What do you like best about Calabrio ONE? Has many more features than competitors. Well implemented solution What do you dislike about Calabrio ONE? Can have a steep learning curve, but great training and support provided by calabrio Recommendations to others considering Calabrio ONE: Take the time to set up correctly the first time. What problems is Calabrio ONE solving and how is that benefiting you? Agent monitoring, call center forecasting, staffing, reporting, quality management
AU
Anonymous User
10/05/21
"Calabrio has been a great application to streamline into one application."
What do you like best about Calabrio ONE? I think it is beneficial to see all the data in one place. I love that I can have all my call evaluations in one place, see all the scores and find our trouble points and assess them right then and there. What do you dislike about Calabrio ONE? Once you create an evaluation, you need to deactivate it and then clone it to make edits. This is not user-friendly. What problems is Calabrio ONE solving and how is that benefiting you? We have more ...
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AU
Anonymous User
10/05/21
"Strong product with great improvements on the way"
What do you like best about Calabrio ONE? Dashboard customization, Data Explorer, Agent/Supervisor user interface What do you dislike about Calabrio ONE? Forecasting and scheduling lacking in features out of the box, but with the Teleopti integration on the roadmap, many of these shortcomings will be fixed. What problems is Calabrio ONE solving and how is that benefiting you? Ease of agent Overtime/VTO, data presentation
BB
Beth B
10/05/21
"Calabrio Customer Experience"
What do you like best about Calabrio ONE? What I like best about Calabrio, is the flexibility and adaptability to the customer's needs. Calabrio consistently updates their software with feature requests of their customers. What do you dislike about Calabrio ONE? My current dislikes are being addressed, so nothing at this time. What problems is Calabrio ONE solving and how is that benefiting you? Compliance. With Calabrio we can ensure our agents are staying within Compliance as well as ...
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AU
Anonymous User
07/13/21
"Calabrio One"
What do you like best about Calabrio ONE? I like all the components, QM, WFM and Anlaytics. The new recording section shows the screen recording and the sentiments of callers all in one beneficial location. What do you dislike about Calabrio ONE? More guidance on setting up the Analytics upfront and starting with fewer key phrases would have been better to build upon a smaller base. What problems is Calabrio ONE solving and how is that benefiting you? We can train our staff more quickly ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.
