Compare Xero vs Wave

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• Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

• Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

• Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.

• Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.

• A focus on community impact, with the ability to help users optimize subscriptions and resources for non-profit and charitable organizations.

• Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.

• New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.

• Occasional dependency on detailed guidance to resolve basic technical issues, such as clearing cookies or enabling JavaScript.

• Provides free accounting tools and features, making it an accessible option for small businesses and freelancers with tight budgets.

• Easy to use, intuitive interface that simplifies invoicing, expense tracking, and recurring billing for users without an accounting background.

• Automates key accounting tasks such as bank reconciliations, recurring invoices, and transaction categorization, saving time and effort.

• Allows seamless integration with bank accounts and imports transactions efficiently, streamlining financial tracking.

• Offers useful features like cash flow reports, profit and loss statements, and year-round tax preparation assistance.

• Poor customer service with slow response times, limited availability, and insufficient support, especially for non-paying users.

• Issues with payment processing, such as funds being withheld, accounts being frozen, or payouts being delayed without clear explanations.

• Frustrating problems with bank syncing and duplication of transactions, causing significant operational delays.