Compare Xero vs Time Tracker by eBillity vs Connecteam vs Smartsheet

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• Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

• Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

• Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.

• Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.

• A focus on community impact, with the ability to help users optimize subscriptions and resources for non-profit and charitable organizations.

• Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.

• New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.

• Occasional dependency on detailed guidance to resolve basic technical issues, such as clearing cookies or enabling JavaScript.

• Simple, user-friendly interface that requires minimal training, even for beginners.

• Easy to input, track, and correct time entries, improving efficiency for users.

• Ability to switch between tasks or timers seamlessly and manage multiple task transitions in a day.

• Cloud-based platform with a mobile app, enabling remote access and flexibility.

• Integration with QuickBooks and other platforms, reducing manual data entry and minimizing errors.

• The web interface might feel confusing or frustrating for less tech-savvy users.

• Occasional crashes or performance issues can disrupt work.

• Advanced features like deeper project details and reporting could use improvement.