Compare Customer.io vs Refiner

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Customer.io (275) Get Quote Get Quote	Refiner Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Customer.io is marketing automation software that combines the power of customer data from across your organization into a single actionable database that enables your team to send the ... Read More	Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web ... Read More
Entry Level Pricing	Starts from $100	Starts from $79 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	8.9/10	8.3/10
User Ratings	4.3 (310)	5 (8)
	Get Quote	Get Quote

Features

Total Features	10 Features	10 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$100	$79 , Billed Yearly
Pricing Pans	Not Available	Essentials Get Started Get started in minutes with our NPS, CSAT, CES, and PMF templates Build custom survey flows In-App surveys (Web & Mobile) Show more + Growth Get Started Includes features of Essentials plan, plus Track user events Two-way data sync with Segment.com Show more + Enterprise Get Started Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously Unlimited team members, SSO and fine grained access rights Full white-label survey design Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 310 reviews)	5 (based on 8 reviews)
Rating Distribution	Excellent 186 Very Good 74 Good 10 Poor 1 Terible 4	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Customer.io is a robust and versatile platform celebrated for its powerful automation capabilities, advanced segmentation tools, and seamless multi-channel messaging. Its intuitive interface ...Read more	No Expert ai Review available for the product
Pros and Cons	Intuitive and user-friendly platform with an excellent interface, simplifying the process for marketers and non-technical users alike. Highly customizable and flexible, supporting dynamic segmentation, advanced personalizations, and tailored automations for campaigns. Wide variety of integrations with CRMs, APIs, webhooks, and other tools, making it developer-friendly and easy to incorporate into existing systems. Multi-channel communication support such as email, push notifications, SMS, and WhatsApp, enabling effective customer reach across platforms. Strong features for targeted marketing, such as behavior-based triggers, drip campaigns, and event-driven automations, increasing engagement and conversion rates. Complex features and advanced capabilities can pose a learning curve for less technical or non-experienced users, with a higher ramp-up time in some cases. Pricing concerns, particularly for startups and smaller businesses, as costs can rise with growing user bases or features. Limited flexibility or granularity in some areas, such as campaign-level targeting and analytics/reporting features.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Bizzabo 4.4 (344 reviews) Eventbrite 4.5 (5195 reviews) Aha! 4.4 (758 reviews)	productboard 4.3 (340 reviews) Customer.io 4.3 (310 reviews) Airtable 3.9 (1330 reviews)

Customers

Customers	asics Segment Reddit	Qonto Livestorm Copy.ai

Media and Screenshots

Screenshots	2 Screenshots	5 Screenshots
Videos	2 Videos	No videos available.

Alternatives

Alternatives	HubSpot CRM 4.2 Outgrow 4.7 ActiveCampaign 4.5	SmartSurvey 4.5 SightMill 5 SurveySparrow 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Customer.io and Refiner offer a Free Trial.

Customer.io is designed for Large Enterprises, Medium Business and Small Business.

Refiner is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Customer.io Starts at $100/Month whereas for Refiner Starts at $79/Month when Billed Yearly.

Some top alternatives to Customer.io includes HubSpot CRM, Outgrow, ActiveCampaign, CleverTap, Moosend, Omnisend, ActiveTrail, Iterable, Hubspot Marketing Hub, Klaviyo, SendGrid, MailChimp, StreamSend, Adobe Marketo Engage and Contactspot.

Some top alternatives to Refiner includes SmartSurvey, SightMill, SurveySparrow, Couchsurvey, ngSurvey, Cognito Forms, Liveform, UserFace, SatisMeter, Feedlify and feedback.farm.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Customer.io vs Refiner

Customer.io

Refiner

OverviewAffiliate Disclosure

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure