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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 141-150 out of 545

MB

Michelle Ben

09/27/21

5 out of 5

Many Thanks!

Such a great platform where our clients shop with confidence, and therefore we are able to deliver rich insights to help our businesses improve the experiences we offer.

JM

Jennifer M

09/27/21

5 out of 5

"Amazing HR and Payroll System for Small Businesses"

What do you like best about Zenefits? Zenefits is an awesome HR and Payroll platform! It is very user-friendly both from an employer and employee perspective. Reporting is easy and customizable! I definiely would highly recommend it! What do you dislike about Zenefits? Sometimes customer service is a little slow. What problems is Zenefits solving and how is that benefiting you? We love the efficiency in HR and Payroll processing platforms that Zenefits provides.

AU

Anonymous User

09/27/21

5 out of 5

"Anyone can learn to use it!"

What do you like best about Zenefits? The ease of using and the technical support when I needed it What do you dislike about Zenefits? Sometimes I can't refind what I need easily. Could be more intuitive. What problems is Zenefits solving and how is that benefiting you? Not being familiar with human resources at all, it has allowed me to hire, pay employees, not worry about quarterly taxes getting paid, run reports when needed, year-end reports for accountants. I have confidence it is all ...

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AU

Anonymous User

09/27/21

5 out of 5

"Smooth Transition and Intuitive Interface"

What do you like best about Zenefits? Zenefits is easy to use, and the transition from other payroll systems was smooth. The app is intuitive and it incorporates all of the benefits + payroll that my small nonprofit needs. What do you dislike about Zenefits? The one downside is the automated customer support. I wish it had a quicker response time. What problems is Zenefits solving and how is that benefiting you? Streamlining payroll and timesheet management, along with onboarding new employees.

M

Matt

09/27/21

5 out of 5

Helped my HR workload!

Great tool for new or established businesses. It made payroll and PTO management turnkey! It is not the best scheduling tool, but it does have a scheduling feature (but that was not sure important to us). I also brought my own insurance broker into Zenefits, which is the best of both worlds!

GP

Grizzlies Prep Information

09/27/21

5 out of 5

Zenefits does a lot for less

Zenefits has been crucial as we've scaled our organization from around 12 employees to nearly 50. The platform is easy to use both as an administrator and employee, and the tech support is excellent. It's a great HRIS, and it's even better when you consider the cost.

PP

Philip Pun

09/27/21

5 out of 5

Zenefits is scalable and intuitive

Zenefits is scalable and intuitive Zenefits is easy to use. It doesn't require much training and I was able to learn on the job. But it does provide training and the account managers are responsive and helpful. We went from 30 employees to 120 within a year and are still growing. Payroll is easy and doesn't require too much attention.

CR

Carlee Ranger

09/27/21

5 out of 5

Highly Recommend Zenefits!

Great platform that really encompasses almost everything you could possibly need to help your business to run smoothly. We have 3 companies and use Zenefits for all 3. Highly recommend them!

MM

Michaeli M

09/26/21

5 out of 5

I love using Zenefits

I love using Zenefits for their onboarding and benefit administration! It's a super easy way to keep all of the information safe and accessible!

LN

Lauren Noack

09/26/21

5 out of 5

I trust Zenefits completely

I trust Zenefits completely! I've been with Zenefits for a few years now and I feel like we've grown our businesses together. I use them for Onboarding New Hires, HR and Payroll. As a small business owner, I'm always tempted to just jump in and do things myself which inevitably leads to some sort of mess. Every time I've reached out to Customer Service, they've been able to get it resolved. It might take awhile to get to an actual person, but that's because their support database is SO ...

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