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Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center Reviews in April 2025: User Ratings, Pros & Cons

Revolutionize your customer service experience with Vonage Contact Center.

3.3

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Vonage Contact Center Reviews & Ratings

3.3

Good

Based on 110 ratings & 70 reviews

Rating Distribution

Excellent

(40)

Very Good

(26)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review

Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users appreciate its straightforward interface, efficient call connectivity, and the ability to send SMS and chat with prospects. The call reporting feature provides accurate ...Read more

Vonage Contact Center pros and cons

  • Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.

  • Excellent customer service and support, providing prompt assistance and guidance during implementation.

  • Easy to use, intuitive interface, allowing smooth operation for businesses.

  • Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.

  • Some users find the system too technical, suggesting a better user interface for improved usability.

  • Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

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