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Verint Speech Analytics - Speech Analytics Software

Verint Speech Analytics Reviews in April 2025: User Ratings, Pros & Cons

Empower your contact center with data-driven insights.

4.1

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Verint Speech Analytics Reviews & Ratings

4.1

Very Good

Based on 16 ratings & 50 reviews

Rating Distribution

Excellent

(30)

Very Good

(12)

Good

(8)

Poor

(0)

Terible

(0)

Expert's Review

Verint Speech Analytics has garnered admiration for its user-friendly interface, enabling quick access to valuable insights for process improvement and policy studies. Users appreciate its accuracy in transcription and the ability to easily identify call drivers and customer concerns, enhancing overall customer experience. The tool's capability to uncover ...Read more

Verint Speech Analytics pros and cons

  • Easy to use interface with good navigation and transcription accuracy.

  • Quick access to information for process improvement and policy studies.

  • Ability to uncover insights easily, aiding various business units.

  • Helpful in identifying customer experience issues for improvement.

  • Complexity of features may be challenging for new users without support.

  • Limited app and connector options in the Marketplace for enhanced functionalities.

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