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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1121-1130 out of 1263

MD

mair d

10/15/19

4 out of 5

"Creative Manager"

What do you like best about UserTesting? I love the verbatims that we suss out through the questions What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

4 out of 5

"Great for Quick Insight and Well-Groomed Participants"

What do you like best about UserTesting? The speed you can launch a test and receive results is always astounding to my team members. Along with this, the participants know how to engage the platform and overcome hurdles with prototype testing. Most are very verbal and opinionated.

TR

Teri R

10/15/19

4 out of 5

"UX Designer uses Usertesting.com"

What do you like best about UserTesting? How fast it is to get test results after launching a test What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

4 out of 5

"Useful platform for gathering quick insights"

What do you like best about UserTesting? I can design and launch a study to get quick feedback within hours. What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

4 out of 5

"Associate Creative Director"

What do you like best about UserTesting? I like the function of testing A/B and seeing results What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

3.5 out of 5

"Thanks for a great product"

What do you like best about UserTesting? Appreciate the videos and quotes, it's nice to be able to watch and hear the customer's feedback on our website vs. competitors and see it in real time and unmoderated

CM

Carolyn M

10/15/19

3.5 out of 5

"User testing review"

What do you like best about UserTesting? the speed at which I can get access to users. What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

3.5 out of 5

"Senior Manager Experience Design"

What do you like best about UserTesting? The ability to share results with stakeholders; to create highlight reels, to have stakeholders actually hear what users are saying. I like Live Conversations so that I can moderate.

AU

Anonymous User

10/15/19

3.5 out of 5

"Quick insights "

What do you like best about UserTesting? I like the ability to quickly launch a study and get results within a day, if not hours. What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

3.5 out of 5

"It does what it is supposed to "

What do you like best about UserTesting? Fast recruitment, highlight reels, options for live convos What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.