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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in May 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 121-130 out of 150

AU

Anonymous User

05/03/17

4.5 out of 5

"Easy to use virtual business phone system"

What do you like best about Truly? I love that it replicates what an office phone system would be like. My favorite feature is the customizable phone menu where the user can upload custom recordings for the phone menu. It helps uphold a professional image for our startup while providing support.

KJ

Keegan J

05/03/17

4.5 out of 5

"Great "

What do you like best about Truly? The integration with our CRM & the customer service we've received since we implemented it about 6 months ago. Erol took the time to make sure he heard all of our needs and suggestions, not just from our admin user, but the people that are using Truly every single day.

UI

User in Internet

05/03/17

4.5 out of 5

"Easy to use virtual business phone system"

What do you like best? I love that it replicates what an office phone system would be like.

AU

Anonymous User

05/01/17

5 out of 5

"Extremely satisfied user - this is the right choice"

What do you like best about Truly? It's hard to pick what I like best because Truly does so many things better. If I had to choose, I would choose its mobility. I need to be able to work with customers on the go. This lets me do that with an awesome set of apps that let us work from anywhere.

UI

User in Internet

05/01/17

5 out of 5

"Extremely satisfied user - this is the right choice"

What do you like best? It's hard to pick what I like best because Truly does so many things better. If I had to choose, I would choose its mobility. I need to be able to work with customers on the go. This lets me do that with an awesome set of apps that let us work from anywhere.

JR

J. Ryan W

04/26/17

5 out of 5

"Best Calling Solution for Salesforce"

What do you like best about Truly? Phones, dialers, and voip phones have all been challenges for me in the past. The challenges are anywhere from cumbersome Salesforce packages to call quality issues that nobody can explain and wrestling reps to use a tool that doesn’t perfectly fit into their workflow. The basics.

AU

Anonymous User

04/25/17

5 out of 5

"A great way to make business calls"

What do you like best about Truly? This is functionally so much better than anything I have previously used. Call quality is awesome without any dropped calls or audio issues.

UI

User in Internet

04/25/17

5 out of 5

"A great way to make business calls"

What do you like best? This is functionally so much better than anything I have previously used. Call quality is awesome without any dropped calls or audio issues.

JG

Johnston G

03/22/17

5 out of 5

"A phone/dialer that I actually use."

What do you like best about Truly? Truly has the best Customer Service! As a user, I can open a ticket directly from the app and Truly responds immediately. They tell me exactly what went wrong with the call (i.e. the person I was calling was on a Sprint Mobile phone) and close the loop everything.

DK

Dave K

02/20/17

5 out of 5

"Fantastic product that keeps getting better "

What do you like best about Truly? The product enables us to work however and wherever we want. It integrates with all of our tools like Outreach and Salesforce, and gives us a much higher level of confidence in the quality of our data because of how good the integration is compared to some other vendors we tested before.