Totango Reviews in February 2025: User Ratings, Pros & Cons

"The successful implementation of Customer Success Journey"

What do you like best about Totango? Totango not only allows you to map the customer journey in a detailed manner but also provides you with the necessary tools to continually enhance the user experience and strengthen long-term relationships. This data-oriented and customer-centric approach translates into a tangible increase in customer satisfaction and overall success for the company. What do you dislike about Totango? If you don't know anything about journeys, health scores, or KPIs, ...

"Visibility and standardization"

What do you like best about Totango? Totango offers our team visibility into all important pieces of data in one location. It also allows us to standardize key processes (like onboarding and risk) with plays, notifications, and tasks to ensure the whole team is confident and on the same page when it comes to taking action. I also use Totango's segments to surface data points that allow me to identify trends and warning signs, especially related to usage and possibility of churn. The support ...

"Besides being a great tool, a wonderful Team that creates a nice Customer Experience"

What do you like best about Totango? I love how all the team in Totango step up to help you with any matter. What do you dislike about Totango? Not having enough time to learn more about the tool. What problems is Totango solving and how is that benefiting you? They are improving the lifecycle stages to adapt them to my kind of service.

"Totango helps me stay organized and automate tasks and reminders based on my customers' healthscores"

What do you like best about Totango? Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. What do you dislike about Totango? The data from the ...

"Best tool for CS Manager To manage client related activities and information"

What do you like best about Totango? Totango is one of the best tool in keeping track of Client related information, many of activity which we do for our client. By looking on to the past activities done for client it helps us to plan activities which we can do for client in future. What do you dislike about Totango? Nothin to dislike as of now. Everthing seems to be good. I am sure that Totango team will improve the product more in future by adding some new features. What problems is ...

"Totango Tools and Services"

What do you like best about Totango? Totango tools are designed to be highly flexible and customizable, allowing customer service teams to tailor their workflows and processes to meet their specific needs. This can include everything from customizing customer health scores to setting up customized alerts and notifications. This level of customization enables customer service teams to create workflows that align with their specific business goals and strategies. What do you dislike about ...

"Wonderful Tool & Life Saver!"

What do you like best about Totango? How quick and easy it is to customise the various SuccessBlocs What do you dislike about Totango? I would really like a report to provides more detail on tasks - completion, overdue, to be completed, etc What problems is Totango solving and how is that benefiting you? Help streamline customer journey, identify upsell opportunities more easily, provide deeper insight into customer usage

"Totango CSR user experience"

What do you like best about Totango? I can follow the customer engagement and their usage in our system. What do you dislike about Totango? Sometimes the key contact tab in the lower right contact is outdated from the "Last active" perspective. What problems is Totango solving and how is that benefiting you? It helps me build monthly e-mail outreach. I can follow their usage and the software engagement level. I have most of the necessary information about the account I am working with.

"Great Tool!"

What do you like best about Totango? I love how there have been constant improvements based on customer feedback! Totango has been an excellent tool for our team in organizing data and helping to identify high-risk accounts. What do you dislike about Totango? The process of uploading users for a campaign is time-consuming, and It would be helpful to have a quicker solution to do one-off campaign sends. What problems is Totango solving and how is that benefiting you? Totango offers a ...

"Great Experience with Totango"

What do you like best about Totango? Totango has been a great help in streamlining processes internally not only for the CS team, but adjacent teams like sales and comms. What do you dislike about Totango? While a necessary step, the data configuration stage of onboarding is arduous and takes longer than you would hope to get everything up and running. What problems is Totango solving and how is that benefiting you? We had no way of aggregating all of our data before - and Totango gave us a ...