SolarWinds MSP Anywhere Reviews in April 2025: User Ratings, Pros & Cons

MIGRATED TO N-able MSP Manager

SolarWinds Take Control rocks

What do you like best? We have used a number of remote control products over the years. The think I like the best about Take Control is the ease of connecting - one click and you are on - no codes or passwords needed! What do you dislike? Probably the thing I dislike the most is that the screen quality isn't always the greatest - and sometimes it takes a while to connect. Recommendations to others considering the product: BUY IT! What problems are you solving with the product? ...

Consistent access to remote Systems

What do you like best? Prior to Ncentral upgrade/update to Take control, remote access to system was unreliable had to use secondary service (logmein) as backup for remote control. I like that The remote control is fast connections are stable and stay connected and reconnect even after interruption to network connection or system reboots. What do you dislike? Really have no dislike of the take control What problems are you solving with the product? What benefits have you realized? ...

easy to connect

What do you like best? I like the fact it just works and is reliable. What do you dislike? Sometimes it will cause the background not to show after disconnection. What problems are you solving with the product? What benefits have you realized? We use it to connect to everything and also as a backup to the agent.

Take Control is Great!

What do you like best? Take control is very robust. It has a shell interface and it has FTP built right in. It's very nice. What do you dislike? If we could implement a full screen feature that spans across the entire monitor. That would be great. What problems are you solving with the product? What benefits have you realized? Sometimes there are slowness with a few customers. But I don't think these are issues with take control more with their environment.

Critical Tool for Supprot

What do you like best? Saves time and eliminates truck roll. Re-mediates issues in smaller time windows for our clients. What do you dislike? Difficulty for a new client to self-install. What problems are you solving with the product? What benefits have you realized? Time to resolution.

Take Control Review

What do you like best? That it is easy for users to connect and for me to connect to them What do you dislike? Session can be unreliable at times, resulting in users frustration What problems are you solving with the product? What benefits have you realized? System administrator issues, less need to talk on the phone

Good remote connection tool

What do you like best? Works with N-Central agent. Easy to use. Allows you to remote in and see the desktop, take control, correct issues. Also includes system shell, which allows you to run commands on the system. What do you dislike? Sometimes takes a little longer to get the connection. Any network change requires a few minutes to recover. What problems are you solving with the product? What benefits have you realized? We use this to remote in and assist clients having issues. ...

Secure and reliable remote connection software

What do you like best? TC provides RDP-like software with end-to-end encryption and some additional features that make interacting with clients remotely a breeze. What do you dislike? File transfers can be slow, possibly due to the built-in encryption requirements. What problems are you solving with the product? What benefits have you realized? It's a great way to remotely administer PCs from anywhere in the world.

Good product, could use some work

What do you like best? I like that it allows me to easily connect with clients, and especially like that I'm able to connect into Terminal Services sessions with users to better assist - which isn't something that normally comes with other solutions. It's also nice to have all the extras in the additional tabs (like command line, etc) What do you dislike? It often doesn't reconnect properly, it can become uninstalled on a device and is hard to get it reinstalled and often cuts out ...

Take control is great overall

What do you like best? I like how quickly I can connect to the remote system and share the screen with the customer. What do you dislike? Occasionally it can be slow on a single device within a network, while other devices run fine. I've also encountered issues with blanking out the screen, in that when I blank it out, my session is locked and I have to reconnect. What problems are you solving with the product? What benefits have you realized? It's very simple for us to connect ...