MIGRATED TO N-able MSP Manager
Empowering MSPs to better serve their customers.
Add to compare
SolarWinds MSP Anywhere offers custom pricing plan
Log in Required to View Reviews
Filter results
Sort by :
Showing 1-10 out of 113
DE
Doug E
10/30/20
Take Control with remote management
What do you like best? I have been using Take Control since switching from Logmein and aside from the deep price savings, I am very pleased with the ease of use and the continued product improvement. Also, having 500 devices included in base price is a real plus. The product has many features and is definitely worth a look. What do you dislike? Not providing a msi for large rollouts. Product is a bit clunky for agentless setup in a one time help desk scenario. Also, having to use a ...
Read more
AD
Andrew D
09/30/20
Solid Remote Tool
What do you like best? We have been using solarwinds take control for years. Its strongest suits are staying connected even on slow internet connections and having a good set of tools while connected. My favorite tools are changing client resolution, keystroke forwarding, changing to RDP connection, and file transferring. when paired with the solarwinds dashboard and Agent, Take Control acts like a background tool that pops up when you need it. It installs quickly on new devices and has ...
Read more
TF
Tyler F
06/22/20
A great experience for both technicians and end users
What do you like best? Installation is perfect for the end users. Very simple setup and seamless integration! All the controls that you expect like file transfer, terminal window, WOL, multi-display compatibility, etc.. Solarwinds definitely makes the best service that we've utilized on Mac devices. There's nothing that compares to how easy it is for them to install. What do you dislike? We've had some recent issues during Windows updates that may require a user restart their computer ...
Read more
AA
Ashraf Ali S
05/30/20
Best solution for remote ticket solving
What do you like best? Detailed dashboards and easy to configure workflows process. What do you dislike? Limited integration with other software. Recommendations to others considering the product: SolarWinds is the betting option then most industry competitors. What problems are you solving with the product? What benefits have you realized? Better SLA mgmt and incident handling.
UI
User in Information Technology and Services
04/20/20
Seems slow and not very intuitive
What do you like best? Managed endpoints and related network devices What do you dislike? System is slow to update and load, slow response to updating endpoint machine status What problems are you solving with the product? What benefits have you realized? manage client endpoints
AI
Administrator in Construction
10/23/19
Great Remote Software
What do you like best? SolarWinds Take Control is a great remote software for everyday use. There are better options out there though. What do you dislike? I have noticed when I remote in, the users screen looks blurry on my end, I can manage but still, it is a bit annoying. What problems are you solving with the product? What benefits have you realized? Remote Desktop Sessions
RG
Robert G
10/22/19
Solarwinds Take Control Review
What do you like best? Take Control is a very good remote control (RAT) tool for all basic and advanced remote support and control of endpoints. Has both on demand and unattended sessions via code, link or calling card, as well as and end user feature that allows customers to have the benefit of a lighter Take Control session. Great product. Very happy with it. What do you dislike? One catch that I have found is that if you do not setup each session as an unattended session, if the PC ...
Read more
AI
Administrator in Information Technology and Services
09/26/19
Makes Remote Control Easy
What do you like best? Take Control is lightweight and easy to install. What do you dislike? Take Control heartbeat will fail occasionally making it hard to connect to clients. What problems are you solving with the product? What benefits have you realized? Take Control makes it simple to quickly hop onto a problem device and resolve issues. PassPortal integration and other shortcuts add value to this remote control tool.
CM
Craig M
09/06/19
Great remote access utility
What do you like best? It's a very reliable remote access software. I've tried other applications before and none have been as reliable as Take Control. Connecting is fast and smooth. What do you dislike? Sometimes when rebooting a system it can take sometime to reconnect. What problems are you solving with the product? What benefits have you realized? I'm able to connect to my customers computers and have them demonstrate exactly what isnt working for them.
AI
Administrator in Logistics and Supply Chain
09/06/19
Take control is a very good alternative to other top remote access tools.
What do you like best? Network performance session indicators, quick access menu tools, reliability to connect on demand, connect after reboot. What do you dislike? Black bars on the side depending on resolution, viewer always running on client end, What problems are you solving with the product? What benefits have you realized? Standardized remote access, unattended remote access to address the troubleshooting of many of our issues.
