9.8
Spot Score
Effective sending for successful communication.
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SendGrid has been a popular choice for email campaigns, but recent reviews indicate a decline in service quality. While some users have faced challenges with suspended accounts and unresponsive support, there are still some positives to consider. The platform offers a robust API and has been known for its ease of integration for marketing automation. However, ...Read more
Reliable alternative - Some users recommend AWS SES over SendGrid due to reliability.
API functionality - Users appreciate the quality of the API services for sending emails.
Poor customer support - Multiple complaints about ineffective and unresponsive customer service.
Account suspension without clear reasons - Users have experienced sudden account suspensions without proper notification or explanation.
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Showing 251-260 out of 605
J
Jimmie
04/11/19
I signed up to try their services
I signed up to try their services. I only managed to test sending out one mail to 50 of my members before they instantly banned me citing a violation of their terms. When I asked their support about it they simple told me that they didn't have the means to read the reasons behind it and failed to provide any help whatsover.Don't signup for this company. They are a joke. I'm just glad that I never had the chance to give them any money before they chose to reveal their true form.
04/10/19
Perfect Product
What do you like best? The ability to customize the way I send my emails through our in-house software and the ability to sync the two together so effortlessly. What do you dislike? As of now, I don't have any issues or complaints. Recommendations to others considering the product If you're looking for a great product with an easy integration system with an awesome support system, I'd highly recommend this product for you and your company. What business problems are you solving ...
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R
Reginald
04/04/19
I have been a paying corporate customer…
I have been a paying corporate customer of Sendgrid for 7 years and am very frustrated at the inability to talk to a human being about my account in the UK. So last week I went to their London offices and waited for 3 1/2 hours in the lobby to see a Sendgrid representative. Nothing aside from a very apologetic member of the front desk staff.i have mailed their CEO and their US office nothing ....I run a B2C business and if we treated our customers like that we would have very few customers....
04/01/19
Excellent performance, features, and documentation
What do you like best? I like the flexibility and range of solutions that Sendgrid offers. I appreciate the Sendgrid platform provides SBMSCloud the ability to integrate email into our proprietary customer management solution as well as providing a suite of ready made solutions to assist with our marketing activities. Additionally, the technical capabilities and documentation provided by Sendgrid are the best I have found! What do you dislike? To date, I haven't found any service or ...
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OJ
Olivia Johnson
03/26/19
Sendgrid is by far the best emailing…
Sendgrid is by far the best emailing tool on the market. You can see open rates and bounce rate on their dashboars which is extremely convenient
B
Ben
03/16/19
Support is not helpful
I asked the support whether they offer one specific function. I had to fill out a whole form before I could send them the question. There is no phone number or email address for support. They sent my back the following email without even addressing my simple question.Thank you for your interest in Twilio SendGrid! I received your sales inquiry and would be happy to help.In an effort to save each other's time and ensure you are connected with the right team, please fill out our brief ...
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B
Ben
03/15/19
Support is not helpful
I asked the support whether they offer one specific function. I had to fill out a whole form before I could send them the question. There is no phone number or email address for support. They sent my back the following email without even addressing my simple question.Thank you for your interest in Twilio SendGrid! I received your sales inquiry and would be happy to help.In an effort to save each other's time and ensure you are connected with the right team, please fill out our brief ...
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MR
Manish Raj
03/12/19
BEWARE do not give credit card
BEWARE do not give credit card! We subscribed to their service. Next day, they terminate our account citing "violation of terms of service", without giving us an opportunity to clarify our position. But they still charged our credit card and refused to refund the amount.They are within their right to terminate any account, but you cannot charge fees for services you have not provided.
K
Kevin
03/06/19
Good until I needed to use their support
My IPs were un-whitelisted so I could not send emails OR log in to fix the issue.First support email said I needed to call them, but there is no phone number. Nowhere on their website. Finally found one on my bill and when I called it said all tech support is done online... which I can't access because I'm locked out.No response to my emails hours later.Emergency phone number goes to voicemail and no one calls you back.Apart from this the service has been good. Just hope that nothing ever ...
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03/03/19
Extremely happy with SendGrid
What do you like best? The API/Software Integration is a breeze and very easy to use. The reports are easy to generate and to understand. As well as the documentation and training information. What do you dislike? Nothing! SendGrid meet all of our needs and then some. We have had no issues and do not expect to have any problems. Recommendations to others considering the product No need to evaluate any other system. What business problems are you solving with the product? What ...
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