- Social Media Metrics
- Review Monitoring
- Response Management
- Customer Review Platform
- Campaign Management
Customer Feedback Software to Measure and Transform the Experience
ReviewTrackers offers custom pricing plan
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8.7/10
Spot Score
ReviewTrackers reputation management software puts all of the reviews onto a single platform, making them easier to read and engaging customers through social media and SEO-optimized email campaigns. Learn what competition's customers are saying, leverage social media for targeted marketing ... Read More
The use of data to assess the influence of social media activity on a company's income is known as social media metrics. Marketers frequently use social media monitoring software to track activity on social media sites and learn how a brand, product, or company-related topic is perceived. These numbers and reports are pulling data from many different streams and helping retailers, brands and companies shine some light on areas that need improvement.
Consumers can use social media reviews to determine if a product or service is right for them. However, reading reviews can help shoppers have a better picture of what to expect from a purchase. It ensures that individuals are making the best purchase selection possible. Review monitoring plugins are a relatively new concept and have become increasingly popular due to the increase in sites relying on user-generated content. It’s also a great way to keep in contact with customers and get them talking about your company.
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media response methods not only promote your objectives, but also make folks you're attempting to contact feel welcomed and honest. Response management is the process of managing such responses.
Customers can give feedback about items or services on review platforms for others to read. Customercentro is a review platform for customer feedback. The possibilities are endless, but our main focus is on Customer Relationship Management (CRM) solutions that are easy to setup and integrate with all AR systems and CRMs. That leaves a lot of room for brands to work on building their reputation through the power of customer feedback. However, with time consumers have become more demanding and are prepared to confirm the reliability of an item before they make payments. This is why it has been increasingly important for sellers to appear on the top of search results because customers can easily find them.
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the entire lifetime of a marketing campaign, from concept through launch to evaluation. Campaign management has become a sophisticated, far-flung proposition via email, on social media platforms, on company websites, forums, blogs, mobile devices. Thanks to software like marketing automation software, analytics platforms, and new distribution methods and channels. As technology has advanced, more jobs may now be automated and more targeted communications and marketing content. Some jobs and workflows support critical marketing campaign management procedures, including planning, execution, and monitoring.
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.
Social media monitoring means listening to millions of conversations on the web to assess what is being said about a particular brand, topic, person, or product and to discover opportunities. It's how we keep track of the online world. Monitoring social media can be passive, such as listening to people to see what interests them, or active, such as looking for references to your business, campaigns, or actions. Social media monitoring tools work by crawling and indexing websites constantly, often in real-time, such as Twitter. After all of those sites have been indexed, you may search for mentions, opinions, and sentiments about certain goods, brands, companies, individuals, and places.
Yearly plans
Show all features
Lite
Analytics and dashboards
Mobile app
Alerts
Unlimited users
Self-support
Google and Facebook
White Label
Local listings
Starter
Includes features of Lite plan, plus
Review requests and responses
Testimonial review widget
Popular keywords and alerts
Net promoter score
Unlimited users
Email support
Unlimited review sites
Essentials
Includes features of Starter plan, plus
Customer experience analysis
Competitor reports
Varied review widgets
Unlimited users
Dedicated customer success manager
Unlimited review sites
Includes features of Add-ons
Platinum
Includes features of Essential plan, plus
Custom reports
Enhanced security
API access
Unlimited users
Dedicated customer success manager
Unlimited review sites
Includes features of Add-ons
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Disclaimer: Pricing information for ReviewTrackers is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
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(866) 854-7670
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Illinois, United States
ReviewTrackers reputation management software puts all of the reviews onto a single platform, making them easier to read and engaging customers through social media and SEO-optimized email campaigns. Learn what competition's customers are saying, leverage social media for targeted marketing and customer engagement, and grow business through reputation management.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta