Reputology Reviews in April 2025: User Ratings, Pros & Cons

Amazing Experience Using Reputology

What do you like best? I really love the text analytics features. They allow us to look at what our reviewers are talking about and what parts they like and dislike. This allows us to better respond to reviews with a confidence about that specific call out. What do you dislike? Nothing yet. Everything has been great so far and there are so many features. What business problems are you solving with the product? What benefits have you realized? It allows us to better boost our online ...

Great review monitoring, surveys and dashboard

What do you like best? I love that it pulls all of our reviews into one easy to manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks. The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on ...

So far so good

What do you like best? I like the pricing and the support received. I like the fact that they have added Yelp! reviews recently as a reaction to demand from customers. What do you dislike? The fact that they don't capture new profiles that come up each day on Facebook. Recommendations to others considering the product If you are looking for a tool that effectively captures online reviews and helps you reply back and solicit reviews from users, then this is a good tool for a good ...

Great for Multi-Location Businesses / Restaurants

What do you like best? Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very ...

Great Product for Any Business

What do you like best? Being able to see all the reviews in one place. The analytics are great. What do you dislike? Not being able to see your current rating. Currently you can only see your average rating. Not being able to respond directly to reviews. Not being able to see responses to reviews. What business problems are you solving with the product? What benefits have you realized? We are being able to save a lot of time having all the reviews in one place.

Great product - has really helped our clients.

What do you like best? Reputology is easy to use, easy to set up, and is a very cost-effective way of monitoring online reviews and being able to respond right away. I work in digital marketing, and we set this up for our clients (who are mostly physicians and software companies as a way to stay on top of their online presence. Our clients also love the review survey. What do you dislike? I have very little to complain about. The tool is great. What business problems are you solving ...

Excellent customer experience - check

What do you like best? A amazingly helpful team behind Reputology B ridiculously easy to get going ( they do all the initial setup C integrates with Hootsuite ( keep it simple D easy admin UI ( learn it fast What do you dislike? The only other feature I'd want is to respond directly from Reputology to any review. I know this is on their roadmap - and that the review sites haven't opened up their APIs yet. It's a high class problem to have - needing to respond to reviews ...

Exceptional Product

What do you like best? Reputology allows me to maintain multiple review sites from a single location. I'm notified almost immediately when a review is posted which gives me the ability to respond quickly to both positive and negative feedback. The time saved from not having to constantly monitor your online reputation is priceless. What do you dislike? I currently don't have any complaints regarding this product. What business problems are you solving with the product? What benefits ...

Makes it easy to handle client reviews

What do you like best? Our team loves that we can have an internal conversation with our client on how to respond before we actually do. What do you dislike? It would be really nice if our team was able to post final response directly from platform with one hit of a button. What business problems are you solving with the product? What benefits have you realized? Being able to respond/manage reviews in a timely manner. Because I get regular email updates when reviews come in, I'm ...

Just what we needed!

What do you like best? This product is streamlined. It's easy to navigate and looks really nice too. I couldn't imagine another product that would outperform the user experience of Reputology. The support team behind the product is awesome too! We have enjoyed working with our rep to help better understand the product and tailor it to fit our needs. They've been very responsive and receptive of feedback. What do you dislike? I dislike that we didn't find the product earlier! Beyond ...