Reputation.com Reviews in May 2025: User Ratings, Pros & Cons

A Great Way to Proactively Seek Out Better Reviews

What do you like best? We love having the ability to automatically survey our apartment community residents at key touch points, like when they first move in or after a maintenance request is completed. The option to sync their responses to Google has also helped our overall review scores, but more than anything else, we love the option to send SMS (text message) quick requests at key positive service moments to seek out great reviews when people seem most ready to leave them - it makes ...

The rep and the SME for their system have been outstanding and very responsive to our needs.

What do you like best? I like that they are fast to respond to questions. What do you dislike? There are no downsides to using reputation.com that I have noticed. What problems are you solving with the product? What benefits have you realized? Electronic customer surveys yield a much higher response rate as opposed to our previous paper/mail method.

Opinion after 1 year

What do you like best? It is easy to solicit reviews from patients. What do you dislike? It is difficult to resolve Google My Business issues with Reputation. Fixing issues has been hit or miss Recommendations to others considering the product: Don't expect changes to GMB profiles to happen quickly What problems are you solving with the product? What benefits have you realized? Rolling out the review solicitation has been efficient and useful.

Platform is great for third party review monitoring

What do you like best? The Third party review monitoring is great. What do you dislike? Identifying key drivers of survey scores is lacking. Hard to determine what areas should be focused on. What problems are you solving with the product? What benefits have you realized? We're able to respond to a higher percentage of third party reviews and interact with our customers like never before

a bit overpromised during the sale, but they are making up for it after onboarding

What do you like best? the ability to upload bulk emails and SMS reviews What do you dislike? how hard it is to reach their support team the length of the onboarding (2 months) the promises sales gave me and then left the company. Recommendations to others considering the product: ask how long onboarding is and if they start charging right away! What problems are you solving with the product? What benefits have you realized? getting more reviews on GMB ...

Easy to use and effective

What do you like best? Reputation.com has created a simple review request system that has increased our google reviews and improved our all around business rating in google. What do you dislike? Reputation.com is not specific to our industry, vacation rentals. I do wish we could have reviews directly related to specific homes and have an easier "bulk upload" system. What problems are you solving with the product? What benefits have you realized? We've solved our problem of ...

A lot of promises.

What do you like best? Reputation.com (RDC) really wants to bend over backwards for us they want to do everything that we need. But it feels like it's always far in the future when another CRM or ORM already has the process down. I am in RDC daily. It holds all my company's data. The platform is very easy to navigate and the RepLive App is great for us and gathering reviews. The API connection before RDC and Google My Business is great. What do you dislike? Beside what I said above, ...

Great product, even better service

What do you like best? Reputation.com brings everything into an easy-to-use platform, allowing us to read reviews, easily respond to them, and manage our business listings efficiently. They assigned a "customer success manager," and that's been extremely helpful in making sure we get the most value for the software. What do you dislike? The different modules could be better integrated- more links from the dashboard to detailed information would be helpful. What problems are you ...

Great Experience overall. Would Recommend

What do you like best? Surveys. How quick our rep replies to help me. What do you dislike? Sometimes auto-reply overrides ones we post. What problems are you solving with the product? What benefits have you realized? There is no drop-off data. Our rep gets changed often.

Good System to boost your reviews

What do you like best? Simplicity & customer service. Reputation.com's people are always easy to work with. What do you dislike? Nada - everything is great. We do not plan to change service providers anytime soon. Recommendations to others considering the product: Use it consistently What problems are you solving with the product? What benefits have you realized? Getting more leads. We get a lot more calls and when I ask "why did you pick us", most people say our ...