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9.0

Spot Score

Pure Chat - Live Chat Software

Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

Connect with visitors and customers seamlessly.

4.3

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Starts from $39/User/Month when Billed Yearly

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Pure Chat Reviews & Ratings

4.3

Very Good

Based on 541 ratings & 225 reviews

Rating Distribution

Excellent

(128)

Very Good

(78)

Good

(14)

Poor

(1)

Terible

(4)

Expert's Review

Pure Chat has garnered positive reviews for its ease of use, customization options, and effectiveness in improving customer interactions. Users appreciate the intuitive interface, seamless integration with websites, and real-time communication features. The customizable widgets and pre-chat info offer valuable insights into customer interactions, enhancing the ...Read more

Pure Chat pros and cons

  • Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility.

  • Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history.

  • Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient.

  • Helpful for customer service teams, allowing reassignment of representative, displaying relevant customer info, and aiding in pursuing leads.

  • Lack of Desktop App can lead to tab management issues and increased browser tabs.

  • Inactivity logout feature can disrupt continuous monitoring and prompt response.

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