Pure Chat Reviews in January 2025: User Ratings, Pros & Cons

"Awesome tool for e-commerce live chat system"

What do you like best about Pure Chat? I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improving the accuracy and effectiveness of communication. I enjoy its quickness and interface. What do you dislike about Pure Chat? Live chat extensions offer an intimidating interface with overkill for such rudimentary support media. Paid plans are also expensive, and I couldn't find a help module you can call or ...

"It was good"

What do you like best about Pure Chat? I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy. What do you dislike about Pure Chat? I was not happy with their pricing tier. I was hoping to get a free tier. but it was a free trial instead. I wish a free tier would help me to get along on their software for more time. Recommendations to others considering Pure Chat: If integrations with your CMS are your priority it is good ...

"Easy to Integrate"

What do you like best about Pure Chat? The software provides customizes widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy. Further, the Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner. What do you dislike about Pure Chat? At the whole product is good, maybe still they can add many features What problems is Pure Chat solving and how is that ...

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"Great way to assist customers!"

What do you like best about Pure Chat? I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. What do you dislike about Pure Chat? There really isn't anything I dislike about PureChat! What problems is Pure Chat solving and how is that benefiting you? Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues.

"Online chat to provide attention to prospects and generate sales opportunities"

What do you like best about Pure Chat? In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to connect with prospects through a live chat. Pure Chat is easy to set up and works great on both desktop and mobile devices. This has become an advantage nowadays that many customers prefer to communicate through instant messaging instead of phone calls. What do you dislike about Pure Chat? I don't like the unresponsiveness of the support team ...

Improves our relationship with our customers

PROS: I love how beneficial Pure Chat is for both our team and our customers. It's a straightforward app that can be customized easily so that it would fit our brand and customer's needs.

An essential tool for your business

PROS: This app can do a lot of things that really ease our work. It can accommodate the integration of third-party apps such as Hubstaff. It can detect and record locations. Monitoring site traffic and retrieval of communication transcripts are pretty straightforward.

Superior app!

PROS: The best things about Pure Chat are its neat user interface, its customizable settings, and its fair pricing. The UI and the settings make it easier for the users to make the app complement the needs of your team. Customizing it is so much fun because it allows you to see how it will look like on the desktop or mobile. The pricing is just right. Definitely more cost-efficient than its competitors.

Customer Service upgrade!

PROS: This tool is super useful for our customer service team. I love that you can reassign the customer service representative to smoothly continue an on-going chat. It also shows relevant info about the customer, such as their previous orders, number of site visits, and contact info. This stuff can really help us in pursuing leads.