Omniconvert In-depth Pricing Details

• For smaller companies that are starting out

• A/B Testing

• Personalization

• Web Surveys

• Flexible questionnaire builder

• Collect feedback across any channel

• Take Action

• Everything in ESSENTIAL +

• Get Customer Experience Data By:Step in the customer Journey:

• Pre and Post-Delivery

• Post-usage/consumption

• Channel (on-line

• in-store)

• Customer Segment

• Country

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• Everything in ADVANCED +

• Understand What’s Going On

• Detect the main issues from open answers using Natural Language Processing (NLP)

• Monitor the issues throughout the timeline broken down by: step in the customer journey store channel customer segment brand category or location

• Send alerts to various decision-makers based on the detected issue

• Keep everyone in the loop: create reports to various stakeholders depending on their area of interest

• Blend qualitative data with quantitative data - what’s the main issue reported by our most loyal customers?

• Get the pulse of the most impactful issues reported

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• Customer Intelligence

• Customer Engagement

• Customer Experience