NICE Satmetrix Reviews in January 2025: User Ratings, Pros & Cons

"I find sat matrix very easy to use and very customizable."

What do you like best about NICE Satmetrix CXM? For me, it's the ease of use finding how my agents are ding as far as customer satisfaction. What do you dislike about NICE Satmetrix CXM?

"Working With Satmetrix"

What do you like best about NICE Satmetrix CXM? We really appreciated the onboarding process and continued consulting to help us get up and running. Our team has been supportive and helpful answering all questions and working with us to improve the effectiveness of the survey tools.

"NPS Program Management Software - Satmetrix"

What do you like best about NICE Satmetrix CXM? The self service functionality and a robust support team What do you dislike about NICE Satmetrix CXM?

"Love my NPx!!!!"

What do you like best about NICE Satmetrix CXM? Easy to use, reliable, valuable and data reliable What do you dislike about NICE Satmetrix CXM?

"Great way to capture customer feedback and to close the loop with them"

What do you like best about NICE Satmetrix CXM? There are so many things to like about Satmetrix. The interface is very intuitive - not the prettiest, but gets the job done. The tools, starting from correct, automatic uploading of surveys to flexible report creation to efficient set up of alerts, are all powerful and readily available.

"Great tool to capture Customer satisfaction - NPS"

What do you like best about NICE Satmetrix CXM? The alerts/notifications to follow up with customers after a survey. The ease to share the feedback provided. The ability to do dashboards

"Best way to capture Client feedback! "

What do you like best about NICE Satmetrix CXM? Satmetrix is the industry leader when it comes to NPS, they invented it. The platform allows us to integrate with Salesforce and automate our customer touchpoints. These then feedback into dashboards and alerts which go to the right department so we can close the loop.

"Great experience with Satmetrix"

What do you like best about NICE Satmetrix CXM? Ease of use and navigation of the tool. Simple to build a survey and create dashboards to share with others. Appreciate the available resources and guidance from thought leaders on NPS methodology and best practices.

"Satisfied Satmetrix customer for over a decade"

What do you like best about NICE Satmetrix CXM? We like Satmetrix's holistic view of the customer journey. There are a lot of vendors out there that provide a means to send surveys... Satmetrix goes well beyond that, helping its customers get a clear view of their customer experience across the whole journey, including both the relationship and various interactions along the way. It's a comprehensive and powerful tool and framework for running a customer experience program.

"Great platform and support"

What do you like best about NICE Satmetrix CXM? Our contact within Satmetrix has been great. Leighton consistently checks in with us, understands feedback and is always willing to help whenever needed. The system itself is very simple to use, but whenever there is a question or help needed, she is there.