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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in April 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

Expert's Review

Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more

Nextiva pros and cons

  • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

  • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

  • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

  • Smooth setup process and fast resolution of issues, enhancing user experience.

  • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

  • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

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