9.3
Spot Score
Elevate your customer service with LiveHelpNow.
Add to compare
Starts from $9/Month
LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more
Outstanding customer service with quick issue resolution and great support staff.
User-friendly and easy to navigate, making it simple for users.
Limited customizations and features, making it challenging for newcomers without proper support.
Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.
Log in Required to View Reviews
Filter results
Sort by :
Showing 141-150 out of 168
EW
Elaine W
10/25/17
"How LiveHelpNow has only increased our business sales and given our company more customers."
What do you like best about LiveHelpNow? What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed.
AU
Anonymous User
07/14/17
"Livehelp functionality"
What do you like best about LiveHelpNow? The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality
DS
Donald S
07/30/16
"Good program "
What do you like best about LiveHelpNow? Very useful. Can perform exactly what is needed What do you dislike about LiveHelpNow?
AU
Anonymous User
07/26/16
"Lackluster"
What do you like best about LiveHelpNow? It's easy to communicate with customers who need help The pops ups are impossible to ignore - this is a good thing! What do you dislike about LiveHelpNow?
A
Ahmed
03/10/16
I like it but ........
I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session. An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.
SF
Steve Fink
03/10/16
Cool it with the surveys!
I had to ask a simple question and I used live Chat. Great! In the 6 hours since I've been asked to fill out three surveys regarding my experience. I want my experience to end! Leave me alone! You took a good experience and made it bad! You are like psycho exes who keep asking why I broke up with you and asking the same thing 20 different ways. Stop the madness!
A
AcqCenter
02/24/16
Customer Service Matters
In this day and age it is very rare to experience good to excellent customer service. Live Help provides excellent customer service.
A
Adam
02/03/16
Happy to recommend
My organisation uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding.When I have needed to contact LHN! I have found them to be easy to get hold of and very efficient in answering my query.
J
Jeff
02/02/16
Great tool, but needs a couple more features
We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool. The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it.My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's ...
Read more
AU
Anonymous User
01/31/16
"LiveHelpNow Review"
What do you like best about LiveHelpNow? I like how it helps enhance the customer's experience. Often times when a customer needs help, timely communication is often an issue and the customer has a bad experience. With Livehelpnow, customers get their questions/inquiries answered in a fast and efficient manner. One of the best parts is how LiveChatNow allows agents to communicate with customers all over the world. With integration of Google Translate, many of our clients overseas (India, ...
Read more
