8.6
Spot Score
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Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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YV
Youri Vandenberghe
12/17/23
Katrien Segers guided us sublimely
Katrien Segers guided us sublimely. She first listened carefully to our needs at Les Cabanes d'Ostende. And then she suggested something that drastically improved the operation of our Honesty Shop. Thank you very much, Katrien
MG
Mexiland Geneva
12/17/23
Bon service
Date of experience: December 18, 2023
EM
Edisa Morina
12/15/23
This agent was the only one to solve my…
This agent was the only one to solve my problem after trying 2 others who disconnected with me nickson t was the ine to help me Thanks
BP
Bar Pilar Management
12/14/23
Andreas is the best!
Andreas Derks was utterly helpful, the best!
PS
Pat Shaw
12/14/23
Marvin's The Man
Marvin was very helpful to explain the new domain migration and made is simple to understand. Thank you very much.
PP
Perfect Pools
12/14/23
Rom was very efficient and helpful
Date of experience: December 15, 2023
JL
Jay Lilge
12/14/23
The Lightspeed team is very supportive
The Lighstpeed team has be very reactive to any issue we have had. The provide reference to read to assist in all aspect of the program. A very supportive team
SN
Sarah Norton
12/14/23
Great !!!!!!!
Date of experience: December 15, 2023
KB
Ken B
12/14/23
Nick was very pleasant and helpful
Date of experience: December 15, 2023
BP
Bron P
12/14/23
Had an issue with a payment closure not…
Had an issue with a payment closure not being correctly transferred to Xero. Sophia R came to my rescue and helped sort my recon out with clear explanations, background amendments and screenshots. I really appreciate it, Sophia. Many thanks!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.
