- Classification
- Dashboard
- Monitoring
- Customer Support
- Sentiment Analysis
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Keepcon is an innovative customer engagement platform designed to enhance their user experience. Combining the latest in AI technology and the language expertise of skilled professionals, this system makes it possible to automatedly read and classify large volumes of data ... Read More
Classification is a software feature that allows users to organize and categorize data or documents based on specific criteria. It involves grouping similar items together, making it easier for users to locate and manage their data. With this feature, users can assign labels or tags to their data, such as keywords or attributes, to help classify them into relevant categories. The tags can be customized based on the user's needs, and multiple tags can be assigned to a single item to classify it under different categories. One of
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives, as well as provide insight into what they can do to improve their email marketing approach. Email marketing, sometimes known as "email blasting," is the act of sending an email to several recipients. A dashboard for email marketing will provide you with a high-level overview of your email campaign. You'll be able to track critical metrics and performance indicators to keep track of your email marketing activities. Aside from the ease of having all of your data in one place, an email marketing dashboard will allow you to track critical metrics to better understand your email marketing campaign efforts.
Monitoring is a crucial feature of software applications that allows users to track and analyze the performance of their systems and applications. It involves the continuous collection and evaluation of data to identify potential problems and improve the overall efficiency and effectiveness of the software. With monitoring, users can gain real-time insights into the various components of their software and quickly detect any anomalies or issues that may arise. This feature enables businesses and organizations to proactively address potential problems, minimize downtime, and maintain a high level of productivity. One
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product. From product planning to installation, training, troubleshooting, maintenance, upgrading, and disposal, it covers it all. Client service is critical to your organization since support workers are responsible for rapidly and effectively resolving customer issues and increasing customer happiness. Customer retention, customer lifetime value, and brand reputation are all affected due to this. Your customer service representatives are specialists in your product. They should provide a wide range of proactive technical assistance while also providing excellent customer service: they should have the patience and people skills to help unhappy clients find a solution.
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.
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Keepcon is an innovative customer engagement platform designed to enhance their user experience. Combining the latest in AI technology and the language expertise of skilled professionals, this system makes it possible to automatedly read and classify large volumes of data regardless of language. Keepcon also offers automated quality assurance, survey capabilities for granular categorization, enhanced social media listening, and automated document processing. All digital channels are centralized in one platform for a more efficient contact center, providing improved customer communications.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta