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8.9

Spot Score

IRIS CRM

IRIS CRM Reviews in April 2025: User Ratings, Pros & Cons

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IRIS CRM Reviews & Ratings

Rating Distribution

Excellent

(73)

Very Good

(15)

Good

(4)

Poor

(1)

Terible

(0)

Expert's Review

IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more

IRIS CRM pros and cons

  • Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.

  • User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.

  • Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.

  • Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.

  • Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.

  • Steep learning curve for new users due to the abundance of features and functionalities.

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