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9.8

Spot Score

Intercom - Live Chat Software

Intercom Reviews in April 2025: User Ratings, Pros & Cons

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4.3

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Intercom Reviews & Ratings

4.3

Very Good

Based on 2278 ratings & 2496 reviews

Rating Distribution

Excellent

(1900)

Very Good

(470)

Good

(70)

Poor

(25)

Terible

(31)

Expert's Review generated by AI

Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more

Intercom pros and cons

  • Intuitive and user-friendly interface that makes it easy to navigate and use.

  • Efficient automation capabilities, saving time and effort for users.

  • Rich insights and analytics features for better customer support.

  • AI-enabled chat and knowledge base that enhances customer interactions.

  • Some users may find the richness of features and customization options overwhelming without proper guidance.

  • Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.

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