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IBM Control Desk - Service Desk Software

IBM Control Desk Reviews in April 2025: User Ratings, Pros & Cons

Streamline your service desk with intelligent asset management.

4.6

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IBM Control Desk Reviews & Ratings

4.6

Excellent

Based on 20 ratings & 15 reviews

Rating Distribution

Excellent

(7)

Very Good

(7)

Good

(0)

Poor

(0)

Terible

(1)

Expert's Review

IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its versatility, seamlessly unifying IT service management with robust control features, optimizing asset management and maximizing return on investment. Users appreciate its ...Read more

IBM Control Desk pros and cons

  • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

  • Great customer service with a supportive team that aids in a smooth onboarding process.

  • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

  • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

  • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

  • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

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