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Gong - Conversation Intelligence Software

Gong Reviews in April 2025: User Ratings, Pros & Cons

Empowering remote sales teams to close more deals.

4.6

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Gong Reviews & Ratings

4.6

Excellent

Based on 9516 ratings & 2877 reviews

Rating Distribution

Excellent

(2554)

Very Good

(294)

Good

(23)

Poor

(1)

Terible

(5)

Expert's Review

Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results. The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct ...Read more

Gong pros and cons

  • Gong’s cutting-edge Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy.

  • It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment.

  • By identifying top-performing rep behaviors, Gong enables managers to coach team members using proven strategies, promoting consistent growth.

  • The platform helps align product offerings with current market demands, giving businesses a competitive edge.

  • For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require significant time and training.

  • Some users may find Gong’s dashboards or reports less flexible for highly specific workflow needs.

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