Gong Reviews in February 2025: User Ratings, Pros & Cons

"Best Sales Intelligence tool ever"

What do you like best about Gong? Gong has literally everything you need. My favorite feature is the live listening feature. This is super helpful for someone like myself who manages multiple team members, and constantly needs to listen on their live calls to give feedback. What do you dislike about Gong? Can't think of much, it's my favorite tool in our tech stack by far. The only thing I can think about is the cost, it is a bit high on our organization, but the value is there. What ...

"It was good using gong to know the best calls and also the feedback option"

What do you like best about Gong? evrything is clearly visible and recorded and easy to find What do you dislike about Gong? unable to see the calls which was taken through meet What problems is Gong solving and how is that benefiting you? Find our calls and misses in it including the time

"Gong is helpful! Use it!"

What do you like best about Gong? The best thing that I like about gong is that it helps me in listening to my own calls. It ensures that I better the calls each time. Also, it has a feature for my TL to review and leave comments What do you dislike about Gong? I think the only thing that I dislike is that I can't listen to the calls right away as soon as I take them. What problems is Gong solving and how is that benefiting you? It is solving the problems like it helps me understand what ...

"User Feedback"

What do you like best about Gong? Call review with transcription that can easily locate points to review in a call. Efficient and reliable. What do you dislike about Gong? I don't have anything I dislike with Gong but some room for improvement. What problems is Gong solving and how is that benefiting you? Made it easy to maintain quality and effecient call.

"Top tool for the core use cases its solves"

What do you like best about Gong? Easy to setup and start using. Has a high ceiling for advanced use cases. Intergrates well with most popular tools. What do you dislike about Gong? If used for just the core use cases (recording calls & coaching) its a very expensive solution. Requires a decent amount of effort from you to activate all the features and utilize them properly, thus gaining increase value/roi. Customer Support is there but only if you ask the right questions and get connected ...

"Loving Gong!"

What do you like best about Gong? At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go straight to the point when quickly reviewing a call. Eg. I remember the client said to contact him after a certain date because he was going on vacation, but I can't ...

"The best tool for calls with customers"

What do you like best about Gong? The automatic recorder, the ability to easily snip my calls, share them internally and customize how long external folks can access the recording. Super easy integration with Google calendar that we use as well. What do you dislike about Gong? sometimes the AI notes aren't always accurate. I get they are working on this! What problems is Gong solving and how is that benefiting you? Our entire sales team uses Gong, but I spefically work in Customer ...

"Gong review"

What do you like best about Gong? I can review my conversation with my clients and improve my performance in future interactions with them. It also blocks out the names which is good for privacy. What do you dislike about Gong? All the conversations are not recorded sometimes, even if I permit to record. What problems is Gong solving and how is that benefiting you? I can identify the mistakes that I make in each interaction. It also determines the talk ratio, which helps to review my ...

"Gong really helped me to hone my agents better!"

What do you like best about Gong? I like artificial intelligence and how it helps me better understand how to approach my coaching sessions. What do you dislike about Gong? I wish I could also search the calls using the Lead ID from YGL (APFM Account). I also wish that we can also get an update where Gong can also do Video Screen Recording! That will be epic! What problems is Gong solving and how is that benefiting you? Gong lets me analyze the most impactful behaviors my agents have that ...

"good"

What do you like best about Gong? Recordings are clear and I always hear the calls when i have a review call, recordings are listed as per the dates which is a very good thing. You can always look back at recordings when needed. What do you dislike about Gong? Sometime few words are missing in the recording not sure if its because of the network or issue with gong. I guess this is the only issue that I see with gong currently. What problems is Gong solving and how is that benefiting ...