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9.3

Spot Score

Freshdesk Messaging (Formerly Freshchat) - Live Chat Software

Freshdesk Messaging (Formerly Freshchat) Reviews in April 2025: User Ratings, Pros & Cons

Effortless customer service for the digital world.

4.4

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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings

4.4

Very Good

Based on 263 ratings & 630 reviews

Rating Distribution

Excellent

(329)

Very Good

(289)

Good

(3)

Poor

(3)

Terible

(6)

Expert's Review

Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more

Freshdesk Messaging (Formerly Freshchat) pros and cons

  • Easy to use interface, allowing for convenient access and navigation, even for non-technical users.

  • Integrated with CRM for seamless customer interactions and relationship management.

  • Combines live chat functionality with AI bot support and self-service solutions for scalable support.

  • Supports omnichannel communication and real-time assistance for enhanced customer experience.

  • Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion.

  • Richness of features and customizations might be complex for new users without adequate support or guidance.

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