Deskero Reviews in January 2025: User Ratings, Pros & Cons

Deskero

What do you like best? It is very secure and also user-friendly. What do you dislike? What I do not like about this software is that it is very expensive. What problems are you solving with the product? What benefits have you realized? It helps us to communicate with our customers directly everywhere.

Deskero is flexible

What do you like best? It is simple software with a broad and useful knowledge base. The interface is user-friendly and easy to use. It helps us to efficiently manage queries that come various communication channels such as social networking, chat and email. What do you dislike? It provides the essential features to improve our customer service, so I have no complaints about the software. Recommendations to others considering the product I recommend it. Deskero simplicity makes it very ...

Innovative communication with customers.

What do you like best? It is a fluid and simple software, easy to navigate and does not require long-term training. It is a tool that integrates queries and concerns of our customers, who come from various channels - such as emails, social networks, chats live-in one place, optimizing customer care process. Store this data in an organized and effective manner and there is no possibility of loss or delay in communications. What do you dislike? Nothing really. Deskero gives us the tools ...

Deskero is a professional and friendly app

What do you like best? It is an excellent tool to provide efficient customer support. It is a flexible and intuitive app that allows you to manage the interaction with users quickly and efficiently, the workflow is optimized and your ticket system is clear and easy to customize. What do you dislike? Deskero needs to improve its ability to integrate with third-party applications. It could make the mobile app more user-friendly. Recommendations to others considering the product I recommend ...

A powerful ticketing system app.

What do you like best? Extremely easy to use and configure, especially for organize tickets both internally and externally, any interaction is treated as a ticket independently of the channel. What do you dislike? None really, I have not encountered problems using this app. Recommendations to others considering the product It is an excellent option to offer support to your customers quickly and easily. What business problems are you solving with the product? What benefits have you ...

Good application

What do you like best? What i've liked the most is how easy everything is setup on the platform, as well as how neat everything looks. Also our customers have been really happy about this tools and are looking forward to use it onwards. What do you dislike? There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant. What business problems are you solving with the ...

Deskero- The best help desk software

What do you like best? It has a great user-interface that is really simple to use and easy to configure. It has really great features like integrated live chat, which are worth every penny that you use on this software. Also compared to other similar softwares it is quite cheap and affordable. What do you dislike? They have really slow response time (when asking their customer support questions, they take quite a while to reply. Some other times their site lags which they need to fix if ...

3 years

What do you like best? I like the way it moves fast and Is very beneficial What do you dislike? Nothing about it it is a great thing to use What business problems are you solving with the product? What benefits have you realized? Alot of benefits

Simple and easy to use

What do you like best? Simple to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent and very useful. What do you dislike? A few things were not laid out in the portal the way I would do them, the best way I could describe them is that they are a little bit ver complicated. Despite that, the support was there all the time to answer my questions and resolve all the issues. What business problems are you ...

Using for customer support

What do you like best? I like the efficiency of the program, it makes seeing overall ratings/performance in terms of products and services so we know what is working and what to improve. What do you dislike? My only complaint is the pricing, but otherwise it is great. What business problems are you solving with the product? What benefits have you realized? It helps keep everything organized, so that keeping track of important customer data does not eat up a lot of work time. I realized ...