ConnectWise Automate

Alot of 3rd party integrations make it very useful, allowing for automation of tasks and updates.

Easy and fast remote connection tools for troubleshooting and support, enhancing productivity.

Comprehensive automation features for monitoring, scripting, and remote management of devices.

Customizable and programmable, enabling tailored solutions for specific needs.

Efficient patching and updates management, improving system health and security.

Excellent integration capability with different types of companies, streamlining operations.

Supportive customer service available 24/7 for issue resolution.

Steep learning curve and complex setup process, especially for new users.

Cluttered and slow thick application performance.

Limited mobile app functionality and frequent bugs or issues.

Lack of Linux and Mac support compared to Windows.

Delayed reflection of changes in the web app after modifications.

Concerns over potential future merging with a more expensive remote management platform, causing uncertainty.

Challenges with first-level support and poor UI design in some aspects.