ConnectWise Automate Reviews in January 2025: User Ratings, Pros & Cons

"Best RMM tool out there"

What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. What do you dislike about ConnectWise Automate? New feature development is slow woudl like to see more in this area. What problems is ConnectWise Automate solving and how is that benefiting you? We use it extensivly for make system changes/updates and deploying new software. It saves ALOT of tech time.

"Best RMM tool out there"

What do you like best about ConnectWise Automate? Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. What do you dislike about ConnectWise Automate? New feature development is slow woudl like to see more in this area. What problems is ConnectWise Automate solving and how is that benefiting you? We use it extensivly for make system changes/updates and deploying new software. It saves ALOT of tech time.

"Great RMM for both Internal IT and MSP"

What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. What do you dislike about ConnectWise Automate? The desktop admin client is cumbersome. It takes a significant amount of time to load ...

"Great RMM for both Internal IT and MSP"

What do you like best about ConnectWise Automate? Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. What do you dislike about ConnectWise Automate? The desktop admin client is cumbersome. It takes a significant amount of time to load ...

"Automation for MSP Success"

What do you like best about ConnectWise Automate? Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. What do ...

"Top CRM and HelpDesk Solution"

What do you like best about ConnectWise Automate? Where to begin? There are so many capabilities of client management tools we use on a daily basis. CWA is our go-to for Agent access, pushing Windows Patching and third-party updates. We have monitors in place that help us be PROactive instead of REactive. What do you dislike about ConnectWise Automate? You'll have issues if the agent stops responding, which runs on the workstation or laptop. The only flaw currently is the lack of knowledge ...

"Solid, Powerful tool"

What do you like best about ConnectWise Automate? The software really allows the business to implement a huge range of customizations and business processes. If you're willing to put the time in the software can be fantastic What do you dislike about ConnectWise Automate? The first level support for Connectwise Automate is poor. For software designed for MSPs they certainly start out assuming you know nothing about computers. The software UI is also very clunky and new features are pretty ...

"Solid, Powerful tool"

What do you like best about ConnectWise Automate? The software really allows the business to implement a huge range of customizations and business processes. If you're willing to put the time in the software can be fantastic What do you dislike about ConnectWise Automate? The first level support for Connectwise Automate is poor. For software designed for MSPs they certainly start out assuming you know nothing about computers. The software UI is also very clunky and new features are pretty ...

"Wonderful Remote Access Software"

What do you like best about ConnectWise Automate? ConnectWise's remote access software is a great addition to any IT department. The portal is very user friendly and allows complete control and detailed information on the machine being worked on. What do you dislike about ConnectWise Automate? I do not have a negative thing that I can think of about the ConnectWise software. It is very versatile and allows you to manage the device off of one screen instead of needing to transition. What ...

"Good System"

What do you like best about ConnectWise Automate? Connectwise is a good system to connect all you device on one place. What do you dislike about ConnectWise Automate? The add in and having to script your own scripes What problems is ConnectWise Automate solving and how is that benefiting you? Everything is in one app