Commence CRM Reviews in May 2025: User Ratings, Pros & Cons

I can manage the system on my own

PROS & CONS What are the best aspects of this product? The architecture and functionality of Commence CRM show that there are no limits when it comes to useful features. The best part is I can own and manage the system on my own without needing to contact the vendor for modifications. Sales needs timely info for success. Other CRM apps that I have used posed obstacles when it comes to data and ownership. Commence is a neutral system which means I can modify the solution and have the ...

Customizable for our business

PROS & CONS What are the best aspects of this product? Commence CRM offers all the features we need to manage our customer data. The system is easy to use and new employees can quickly learn to use it. We have customized the CRM for our business processes to track customer data. Plus, the app has smoothly integrated with our Outlook system, which helps us seamlessly track emails for all contacts. What aspects are problematic or could work better? We need to properly handle changes and not ...

The app is easy to customize

PROS & CONS What are the best aspects of this product? We have been using the Commence RM Enterprise Edition for the past 17 years. We use the on-premise version and their cloud-based system. The best part is it is easy to customize the app for your needs. I have designed integrated modules for a range of tasks such as catalog fulfillment, project management, marketing campaigns, expense report submissions, sales lead handling, sales call reporting, customer interactions and more. What ...

Robust and flexible CRM solution

PROS & CONS What are the best aspects of this product? Commence CRM’s plus points are its robust syncing functionality and rich features. Plus, the apps works online and offline, and can be easily customized for changing needs. What aspects are problematic or could work better? The desktop product’s interface is a little dated, but this compensated by the robust power the app offers to end users as well as IT staff who can tailor it for their needs by adding custom features easily and ...

Easy to use application

PROS & CONS What are the best aspects of this product? The product is packed with features, it is easy to use, provides fast return on investment, and the customer support is excellent. We tried out many CRM systems and Commence gives us the best value for money. We are happy with what we can do with the app and the reports we can generate. What aspects are problematic or could work better? We sell our product to big educational institutions. The sales cycle is long and complicated and we ...

We use Commence CRM for SMEs

PROS & CONS What are the best aspects of this product? We use Commence desktop CRM software to build custom CRM systems for our SME clients. It is a flexible solution that can be used to build a software that works according to clients’ business practices instead of having to tweak the practices to suit the software. After the initial implementation, a client can continue to develop the CRM according to their needs without needing IT skills or costly outsourced services. Plus, Commence ...

Customizable for our needs

PROS & CONS What are the best aspects of this product? We have been using Commence CRM for more than 20 years and we have not found any other app that can compete with this solution. Our company optimizes workflow processes for clients, therefore our work rotates around strict processes and Commence CRM can be easily customized for our requirements. The system offers great synchronization and you get 100% functionality even when working offline and in the field. We upgraded our Microsoft ...

Offers excellent functionality at an affordable rate

PROS & CONS What are the best aspects of this product? You can add modules for project management, customer service, marketing, sales opportunity management, and contact management at an affordable rate. The vendor provides top notch customer support with knowledgeable and helpful agents. The system is intuitive and easy to use, and we plan to add more modules in the future. What aspects are problematic or could work better? There are no complaints as Commence CRM fulfills all our ...

Intuitive and easily customizable solution

PROS & CONS What are the best aspects of this product? Commence CRM offers the perfect balance between cheap solutions that provide basic features and full-featured systems like Salesforce and Microsoft Dynamics that are expensive and difficult to use. Commence offers an intuitive user interface and you can easily customize the app for your needs. Other top features are a customizable dashboard and top notch reporting functionality with built-in analytics. What aspects are problematic or ...

Very mature product and company with outstanding track record in CRM

PROS & CONS What are the best aspects of this product? Ease of use and flexibility coupled with stronger functionality then other products at this price point. Has an integrated customer service ticketing and project management module that most others don't have. What aspects are problematic or could work better? Integration with accounting is limited at this time. What features/services would you like to see in future versions of this product? Cant say as we are very happy with the ...