A ticketing system is a software tool that enables organizations to efficiently manage and track customer inquiries, complaints, and requests for support or assistance. It serves as a centralized platform for managing all customer interactions, ensuring prompt and effective resolution of issues. It is an essential component of customer service and support as it streamlines the process of handling and responding to customer queries. The core feature of a ticketing system is the ability to create tickets, which are essentially digital representations of customer requests or issues. These
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|---|---|---|---|---|
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