Compare Zendesk Chat vs Geckoboard

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• Integrates well with other Zendesk products for seamless customer support management.

• Easy to use interface, allowing for efficient communication and chat management.

• Real-time connection and communication with customers, facilitating prompt issue resolution.

• Provides a range of useful features like chat hours, notifications, triggers, and automations.

• User-friendly platform for both administrators and agents, enhancing productivity and efficiency.

• Some challenges with integration, especially when accessing CRM software behind firewalls.

• Lack of advanced capabilities like screen sharing for both agents and customers.

• Limited customization options in certain features like the rating system.

• Provides visually engaging and easy-to-read dashboards that can be shared with end users.

• Offers a variety of plugins and integrations for pulling data from different sources.

• Customizable dashboard widgets and rich set of display options.

• Generates impactful and eye-catching dashboards for quick data visualization.

• Easy setup and integration, making it accessible for non-administrators.

• Pricing may be considered expensive for some users, impacting accessibility.

• Limited color customization and visual branding options for dashboards.

• Some integrations may be limited or require additional support.