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Compare i2x vs Vonage Contact Center

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i2x

i2x

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Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center

(70)
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Overview
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Description

Introducing i2x - the ultimate solution for making conversation analytics easier and more efficient. Our platform helps teams close deals by utilizing data and sharing best practices. Ideal ... Read More

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

3.3

(110)
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Software Demo

Demo

i2x has not given any software demo yet

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Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings

      No reviews available for the product

      3.3

      (based on 110 reviews)
      Rating Distribution

      No reviews available for the product

      Excellent

      40

      Very Good

      26

      Good

      4

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more

      Pros and Cons

      • Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.

      • Excellent customer service and support, providing prompt assistance and guidance during implementation.

      • Easy to use, intuitive interface, allowing smooth operation for businesses.

      • Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.

      • Some users find the system too technical, suggesting a better user interface for improved usability.

      • Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews

      Integrations

      Integration with other apps

      No Integration information available.

      Microsoft Teams
      Microsoft Teams

      4.3

      (32097 reviews)
      Salesforce
      Salesforce

      4.3

      (31400 reviews)
      Microsoft Dynamics 365 for Sales
      Microsoft Dynamics 365 for Sales

      4

      (2319 reviews)

      Media and Screenshots

      Videos

      No videos available.

      video-0

      2 Videos

      Alternatives

      Alternatives
      contactSPACE - Call Center Software
      contactSPACE

      4.5

      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      FIVE CRM - CRM Software
      FIVE CRM
      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      Add to Compare

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither i2x nor Vonage Contact Center offers a free trial.

      i2x is designed for Large Enterprises, Small Business and Medium Business.

      Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both i2x and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to i2x includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso, Callision, ice Contact Center, Vonage Contact Center, SmartSpeech and Convin.

      Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA