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• Exceptional and responsive customer service, often noted for its promptness and professionalism.

• User-friendly platform that simplifies payroll, reporting, and HR tasks, making processes efficient for both small and large organizations.

• Accurate payroll and tax compliance, reducing errors and providing peace of mind for users.

• Seamless onboarding process with helpful training and support, easing implementation and employee management.

• Long wait times when contacting customer service representatives, and potential difficulties in reaching familiar account specialists.

• Steep learning curve for certain report functions or features, with some reports being hard to customize or export properly.

• Frequent account representative turnover, making it challenging to build consistent support relationships.

• System complexity in certain functions, such as accruals or navigating multiple screens, which may overwhelm new users.