ZoomInfo InboxAI Reviews in April 2025: User Ratings, Pros & Cons

"Great tool for tracking emails/meetings in Salesforce and providing useful context for Sales and CSM"

What do you like best? The visualforce page (we use it on leads, contacts, accounts, and opportunities) is full of great information that provides actionable insight for our entire team. Everyone has transparency into conversations and it reduces the time spent sifting back through emails to review conversations or ask others what is going on with leads/contacts/accounts/opportunities. Beyond the convenience of having everything within Salesforce, one of the most valuable things Komiko ...

"Great tool for tracking emails/meetings in Salesforce and providing useful context for Sales and CSM"

What do you like best? The visualforce page (we use it on leads, contacts, accounts, and opportunities) is full of great information that provides actionable insight for our entire team. Everyone has transparency into conversations and it reduces the time spent sifting back through emails to review conversations or ask others what is going on with leads/contacts/accounts/opportunities. Beyond the convenience of having everything within Salesforce, one of the most valuable things Komiko ...

"Solves the mail tracking problem for Sales reps and Sales Managers"

What do you like best? All emails are automatically logged against Lead, Account and Opps. This helps pipeline reviews tremendously. This along with the data insights help in exception reporting greatly! What do you dislike? No major issues. Actual counts instead of % fields would have been helpful. Recommendations to others considering the product: The Komiko team has been very supportive about all asks. Its worth doing a free trial and letting their system pull in the last 3 months of ...

"Solves the mail tracking problem for Sales reps and Sales Managers"

What do you like best? All emails are automatically logged against Lead, Account and Opps. This helps pipeline reviews tremendously. This along with the data insights help in exception reporting greatly! What do you dislike? No major issues. Actual counts instead of % fields would have been helpful. Recommendations to others considering the product: The Komiko team has been very supportive about all asks. Its worth doing a free trial and letting their system pull in the last 3 months of ...

"Easy setup, solid service, valuable customer insights achieved "

What do you like best? I've been looking for CS software for a few months now. Komiko provided the highest value-add with the lowest required resources for implementation. What do you dislike? Right now, the company is still in its early stage so I had to rely a lot on them for things like - playbook edits, segmentation changes, etc. Seems they address a lot of this in their roadmap but right now, that's been a challenge. What problems are you solving with the product? What benefits have ...

"Exciting product!"

What do you like best? The customer interaction data is really powerful, it is a data nerds dream to be able to calculate how many emails/meetings customer service teams and sales reps are sending. What do you dislike? We are early in implementation, there have been some gaps in data population, but the tech support has been extremely responsive and proactive, they are a very smart bunch at this company and great at anticipating customer requests What problems are you solving with the ...

"Komiko for Salesforce"

What do you like best? -Ease of visibility of communications with key players in accounts/leads -Reporting -Ease of integration What do you dislike? -Some panels are optimized for lightning interface, which we don't use What problems are you solving with the product? What benefits have you realized? Komiko allows us visibility into our sales team communications with customers.

"Great product, great customer service"

What do you like best? That Komiko works for me and put all the data into salesforce. Adding new contacts is super easy. Also it shows you the last interactions, which helps you keep track of customers. What do you dislike? There is a problem in differentiating data for different opportunity in the same account. What problems are you solving with the product? What benefits have you realized? It just saves a lot of time and keeps everything organized.

"Great product, great customer service"

What do you like best? That Komiko works for me and put all the data into salesforce. Adding new contacts is super easy. Also it shows you the last interactions, which helps you keep track of customers. What do you dislike? There is a problem in differentiating data for different opportunity in the same account. What problems are you solving with the product? What benefits have you realized? It just saves a lot of time and keeps everything organized.

"Sales and Marketing Operations Specialist"

What do you like best? Komiko has been essential in taking the mundane away from our reps. What do you dislike? We've run into the need for customization based off our email program and user origination (filtered tracking), and Komiko has been able to quickly develop a solution to of our issues. What problems are you solving with the product? What benefits have you realized? Komiko tracks our emails and calendar invites for mailboxes that we elect to monitor. It takes away the annoyance of ...