ZoomInfo InboxAI Reviews in March 2025: User Ratings, Pros & Cons

"Great for catching up on what I missed"

What do you like best? Komiko is great for getting context when I'm joining an exchange halfway through, or dealing with an account I haven't seen before. What do you dislike? I dislike very little about Komiko, it provides me with great insights that I otherwise wouldn't have. Recommendations to others considering the product: Great product if you want to add another weapon to your arsenal. What problems are you solving with the product? What benefits have you realized? Getting context on ...

"Good Support & Help"

What do you like best? I like the passion, commitment and sensitivity of Komiko team to help resolve practical business challenges What do you dislike? It would be good to see analytics using ML out of the box and also some flexibility to support dynamic and changing business. Also, enriching contacts from 3rd party sources should also help to enrich data sets. What problems are you solving with the product? What benefits have you realized? Contact harvesting and automatic capture of activities

"Good tool for creating KPIs around account activity"

What do you like best? Works well with SFDC to track activity metrics for each account. We can use that to create health scores for accounts. What do you dislike? Email tracking functionality is pretty bare bones compared to other products on the market. What problems are you solving with the product? What benefits have you realized? We are able to track many activity metrics for each account and use that to determine how healthy an account is.

"Great support"

What do you like best? Easy, efficient, top customer support. The possibilities are several and I tend to lok at the metrics of Komiko much more than any other partner report. What do you dislike? No trealy much. Sometimes the synchronization with Salesforce is not 100% accurate. What problems are you solving with the product? What benefits have you realized? A smooth and semaless sinergy between SF and my team work

"Dream come true for a SFDC admin!"

What do you like best? Reduces admin for the sales reps so they can focus on selling and still provides the contacts needed by marketing and the activity tracking for sales ops tracking. Ensures the data is 100% accurate and is real-time. What do you dislike? Tools can only use AI so much; need to double check the contacts information (e.g. title) in SFDC. But it is getting better. What problems are you solving with the product? What benefits have you realized? Ensures database has all the ...

"Dream come true for a SFDC admin!"

What do you like best? Reduces admin for the sales reps so they can focus on selling and still provides the contacts needed by marketing and the activity tracking for sales ops tracking. Ensures the data is 100% accurate and is real-time. What do you dislike? Tools can only use AI so much; need to double check the contacts information (e.g. title) in SFDC. But it is getting better. What problems are you solving with the product? What benefits have you realized? Ensures database has all the ...

"Helpful tool"

What do you like best? Komiko gives our growing team visibility into all communications with accounts. This is valuable for coordination among teams and even more so across different teams What do you dislike? I haven't used to tool long enough to have strong negative opinions What problems are you solving with the product? What benefits have you realized? It helps us efficiently manage customer communication across teams by efficiently diplaying all records of customer communication with ...

"Good Product"

What do you like best? Ability to see the previous interaction as well as the level of stakeholders involved What do you dislike? some insight insight need to be given on level of our connection with account and key influencers and decision makers in the account What problems are you solving with the product? What benefits have you realized? Able to get the record of the previous interaction that we had with the client

"Good solution - But Bugs"

What do you like best? The ability to customize the type of monitoring you want to achieve. Setting up email alerts, integrating it with multiple tools that the organization uses. It helps with reporting on successes, areas of improvement, etc. What do you dislike? There seems to be bugs, firing off alerts of inaccurate information. I've also seen a lag in time with response time from our reps and full circle if the issue had been resolved. The wrong information firing puts in question the ...

"Very Useful Tool But Sometimes Unreliable"

What do you like best? I like the automated functions of Komiko and that it takes the tedious tasks away from CRM. I also chose Komiko because it connected to our email server instead of being a plugin withing the email application itself. What do you dislike? I don't like that for unexplained reasons the software just stops working sometimes for certain opportunities and users which makes it hard to rely on the data. Recommendations to others considering the product: Would get it but make ...