Zoolz Reviews in May 2025: User Ratings, Pros & Cons

I lost all my files

I LOST EVERYTHING. I signed up for their lifetime subscription and out of nowhere before I can even back up anything they delete all my files. All my memories gone... Their customer service didn't help at all. Lesson learned, back up everything on another drive not just on a cloud service.

Zoolz terminates "lifetime" service without notice or refund

Disappointed with Zoolz. Got taken in by a BitsDiJour ad saying I could get a lifetime 2TB file saving subscription for $59.99. Paid my money on 31st May 2019. Now when I try to access the account, messages say that my account does not exist. Wrote the company and their excuse is that all of my backup files were deleted on or before 30th September 2020 when the "lifetime" subscription was cancelled without any explanation as to why. My requests for a refund haven't been answered so I have ...

Account got deleted

Had their 100GB plan which I just lost today because of 90 days of inactivity.

Time for class action lawsuit

Time for class action lawsuit? Bought a "LIFETIME" 1tb account, now not honoring it due to "HOME" version not being offered. But they are willing to let me pay for 1tb business account monthly at a reduced cost??? Why would a pay more for a service I purchased with "LIFETIME" contract already??? Is this even legal??

Scam company

Scam, worst company ever.I bought 3TB lifetime account. After using sometime, my account was disabled without any email. Lost account and data. If there is anyone who can write petition against them let's do it to sue them.

This is a scammer company

This is a scammer company. they offered lifetime subscription for hefty price only to cancel that after 1 year.NEVER Trust the owner and this company. They are theives.The connection is ultra slow too.

Removed my 5 years of data without any…

Removed my 5 years of data without any notification...I did purchase a lifetime plan? I'm surprised they didn't automatically update my account to a level that supports their current service. The company has clearly shown that they don't stick to what they promised their customer.I would not recommend this solution to anyone.

All my memories lost forever

I purchased their lifetime package and I uploaded all my family photos and videos.They deleted everything and it's irretrievable.I have lost decades of pictures and videos of family and friends... lost forever.

Lifetime subscription is anything but

I should have known better, after getting a lifetime backup subscription for Zoolz backup on the cheap, that there would eventually be a catch. I even bought my in-laws a lifetime subscription a year later. The catch was for the first lifetime license, that after a period of time they slowed the backup upload speed; meaning the backup to the cloud upload speed slowed to just a few megabits a second. When I asked support about it, they said I had to pay for premium support which is ...

Lifetime of a worm

As other users have stated "Lifetime" means a few years at most