9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3291-3300 out of 4147
05/03/19
Very Good stuff for Managing Leads
What do you like best? Yje ability to Multi - Task with all Customers or Leads at the sometime and still be in control. But am still learning from it. What do you dislike? the ability not to be able to create Leads or deals from Desk Ticket What problems are you solving with the product? What benefits have you realized? Mangagement Consulting with different clients with different issues to resolve
05/03/19
Easy to use and straighforward
What do you like best? Since that it is integrated with zoho crm What do you dislike? Moving between the tickets in order to resolve the issues What problems are you solving with the product? What benefits have you realized? finance customer support
05/02/19
Fully featured, competitively priced
What do you like best? We are a small company with somewhat complex support ticket needs. Automation and redundancy are key. For our needs, at a price point that is very attractive, Zoho Desk is the best solution we have found. What do you dislike? The 15 day trial was not long enough for us to completely test what we built What problems are you solving with the product? What benefits have you realized? Lack of accountability when addressing customer service issues
05/02/19
First impression of Zoho Desk is very positive
What do you like best? We are very pleased with the layout and interface of Zoho desk. Very easy to work with and the help section is straight forward. The support has been exceptional. What do you dislike? Nothing at this point, we are please with the product at this point. Recommendations to others considering the product: Plan your migration What problems are you solving with the product? What benefits have you realized? We have not been able to migrate our tickets from FreshService, ...
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05/02/19
Zoho desk: The simplest way to provide attention to our users.
What do you like best? Zoho has a simple interface that puts this software at the service of anyone. It has well distributed function menu. You can access this tool from any platform and it adapts very well to the different screen formats. It is easy to manage accounts and integrate them using this softwate. The customer service meets on time with every concern that comes our way. What do you dislike? Although the interface is simple I think it could improve in terms of appearance. Make ...
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05/02/19
Extending trial
What do you like best? Seems to be working, need more time to evaluate What do you dislike? trial period too short so need much longer trials Recommendations to others considering the product: Give it a go What problems are you solving with the product? What benefits have you realized? Keeping customers happy
05/02/19
The best Help Desk, that help to keep in track with the costumer services
What do you like best? The frontend, the easy way of all the item, and the flexibility to make custom thinks What do you dislike? don't have integrate a strong reporter, but all the feature are good to make a help desk good What problems are you solving with the product? What benefits have you realized? the tracking of the case, and a platform for the customer to put there ticket
05/02/19
Quick to implement with great integrations
What do you like best? System was very quick to get setup. Like the ability to integrate with my current domain name. When it becomes available, we're going to really enjoy the integration with the Vonage phone system What do you dislike? The system is great for a general help desk system. However, we would like the ability to provide more technical details for the call and integrate it with an asset management system. Recommendations to others considering the product: Check out ...
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05/02/19
Early days, but looking good
What do you like best? Zoho Desk is customisable enough to give you the experience you need in a help desk system. What do you dislike? We're very early in our Zoho journey and, as yet, we've not found anything to dislike. What problems are you solving with the product? What benefits have you realized? We intend to integrate Zoho Desk with our help desk front end to provide management of help desk issues.
05/01/19
A reliable tool for live support!
What do you like best? In my time using Zoho there are so many things that I would like to say that are the best of the software but with no doubts its interface remarks from other features, it's very intuitive and it has a user-friendly workflow which makes it pretty easy to use and to teach other new employees. Also, this tool allows you to monitor every single query and entry from the security tickets that are sent or received with log data, records and how quickly these tickets were ...
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