9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3281-3290 out of 4147
05/07/19
More departments using Zoho Desk
What do you like best? We began using Zoho desk 5 years ago, and have since expanded it to different segments of the company for different uses. It is so customizable that each segment is able to make it their own with ease. What do you dislike? Just like any big company, small customization requests take time to come about. What problems are you solving with the product? What benefits have you realized? Tracking the work done in a department that uses chat and walk up customers more ...
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05/06/19
Zoho a new experience for manage tickets
What do you like best? The interface is very intuitive and flexible, as well as the movement and the dynamic loading of data. It stands out for its speed and response time through its interface, this time element contributes to the efficient attention of the cases and to the follow-up of the same through of this spectacular platform. I highly recommend the tool if you are thinking of integrating it with other modules such as CRD with which an integration of contacts is made facilitating ...
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05/06/19
Great System!
What do you like best? Zoho desk is super helpful and easy to use! What do you dislike? Zoho Desk doesn't integrate with enough phone systems, but What problems are you solving with the product? What benefits have you realized? Zoho Desk does a great job ticketing customers.
05/06/19
Fast, easy and effective
What do you like best? The tool facilitates communication with the end user. Assigning tasks to the internal team is very easy and allows an adequate follow-up. The interface is friendly and intuitive and allows users to navigate comfortably and in a few clicks to experience the complete process for requesting and tracking tickets. What do you dislike? It is not easy to customize the business rules of the service model. The personalization of the states of a ticket seemed complex to me. ...
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05/06/19
Zoho Desk works pretty well
What do you like best? Love the interface and notifications. Working quite well. What do you dislike? When you reply to a ticket, I am confused with the Resolution and reply back to the customer. If I add to resolution, it should be sent to the customer. What problems are you solving with the product? What benefits have you realized? Using Zoho Desk for Internal Ticketing System for a Start-up. Trying to centralize IT
05/05/19
Zoho Desk Review
What do you like best? Zoho Desk makes client bolster simple and advantageous for us and our customers. Zoho has every one of the highlights you have to make client backing and correspondence simple, dependable, and proficient. The dashboard is actually simple to utilize and the association of your tickets can likewise be modified. The security of the ticket has enabled us to screen continuously every issue that happens with our clients. What do you dislike? I truly don't have anything ...
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05/05/19
Very good tool and user friendly
What do you like best? its user friendly and cloud based, easy to use What do you dislike? nothing is disliked, everything works and functions perfectly Recommendations to others considering the product: highly recomended What problems are you solving with the product? What benefits have you realized? Helped in managing all IT Tickets efficiently
05/05/19
very good product
What do you like best? the system is affordable, includes the top features we may need, the system is very customizable. can be integrated easily with tons of external apps and services What do you dislike? i'm from the middle east so i need a full support for arabic & hebrew languages in addition to full rtl layout support. What problems are you solving with the product? What benefits have you realized? manatian a
05/05/19
Zoho Review
What do you like best? We have Zoho Campaigns integrated into our Zoho CRM. It 100% manages lead creation, click through rates, unsubscribe, etc. Currently, we can load 55,000 leads or subscribers into Campaigns and send more campaigns than anyone ever shouldIt makes for a breeze with collaboration, training and onboarding. Sites is really awesome as well, its extremely user friendly and integrates with a number of payment gateways. The invoice client portal features are nice as well. We ...
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05/03/19
A great product at a great price
What do you like best? Loved how easy it was to set everything up and that you can customise so many aspects to make it look like our own system What do you dislike? There isn't really anything I disliked but I have to write something here! What problems are you solving with the product? What benefits have you realized? We were looking for a replacement for our existing self-hosted support platform. Zoho desk has easily achieved our aim and is very well priced too.
