9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3271-3280 out of 4147
05/09/19
Good discover
What do you like best? Easy to use and complete solution for heldesk. What do you dislike? not enough documentation or video to initiate the customization. no documentation in french notification only in english -> many translation to do Recommendations to others considering the product: very easy to use and a complete plateform for helpdesk What problems are you solving with the product? What benefits have you realized? support ticket from customer
05/09/19
Portal Ability
What do you like best? The ability to set up a client-facing portal is fantastic. What do you dislike? Many different views and can cause things to get slightly confusing. What problems are you solving with the product? What benefits have you realized? Customer Service
05/09/19
Nice software
What do you like best? i like the minimal interface and usability What do you dislike? Speed of response it is too slow very slow Recommendations to others considering the product: I don't know What problems are you solving with the product? What benefits have you realized? Organisation of our support team
05/09/19
Simple and fast
What do you like best? Has all the features we want for our customer support in a simple and fast UI What do you dislike? Not an issue for us yet, but currently Zoho desk only interacts with Zoho CRM and not with any other CRM platforms like HubSpot / SF Recommendations to others considering the product: Looking for a relatively low cost simple desk - Zoho may be worth it. What problems are you solving with the product? What benefits have you realized? Quickly responding to customer ...
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05/08/19
Great tool for customer support
What do you like best? Intuitive design and multi channel support. Very easy to learn after watching the demo although we dont need to use all thevarious finctions. What do you dislike? There is no Instagram and whatsapp integration What problems are you solving with the product? What benefits have you realized? Streamlining customer support operations
05/08/19
Zoho remote help desk system
What do you like best? secure remote connection is the beauty of the Zoho, it is safe to use for remote desktop control . What do you dislike? i had not seen any limitation in zoho yet as i use it for remote connection only. i would like to use helpdesk in future. Recommendations to others considering the product: Zoho is secure from ransomware threat so better to use for remote connection What problems are you solving with the product? What benefits have you realized? we use zoho for ...
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05/08/19
Zoho is packed with collections of fantastic tools
What do you like best? The desk integration to the app is great and super easy. The most important part is their support. They are super active and if you mail, they respond as soon as possible. Besides I get tremendous help from the vendor company who installs all the configuration necessary for the company. They provide training how to use that and any What do you dislike? sometime I did not get the right documentation in a place where I landed. Recommendations to others ...
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05/08/19
Easy to setup, tidy ux
What do you like best? It provides an easy ux for our customers What do you dislike? We are still in the middle of the review/setup process, so I can’t really judge. Two of our employees have used Zoho Desk before, so we rely on their expertise. What problems are you solving with the product? What benefits have you realized? Customers who are using solutions acquired from us can ask questions and get help.
05/08/19
Decent Helpdesk
What do you like best? The overall UI is very user-friendly. Desk app definitely shows promise What do you dislike? No Outlook integration for tickets in order to edit/update What problems are you solving with the product? What benefits have you realized? Ticket organization
05/08/19
Small Company Experience
What do you like best? The best part of Zoho Desk is the simple and intuitive user interface. Even without watching any help videos, I was able to quickly navigate around the web interface and discover and learn many of the features I was interested in using. Also, the ability to fully customize the user interface is a huge plus! What do you dislike? There is a lot of setup required before you can be up and running with Zoho Desk. What problems are you solving with the product? What ...
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